Technical Service Engineer

GrainPro Support and Production is currently recruiting for the position of Technical Service Engineer.

ABOUT GRAINPRO:

GrainPro is a mission-based company dedicated to reducing hunger and poverty through the safe handling of dried agricultural commodities. GrainPro manufactures post-harvest management systems suitable for organic, chemical-free storage, solar-drying, and transporting of dry agricultural commodities worldwide. GrainPro’s patented air-tight technology ensures that valuable com

modities are handled in a moisture-protected, insect-free, and mold-free environment and can maintain quality, taste and nutritional value of dried food for years. GrainPro has field operations in Africa, Asia and Latin America. The company is committed to sustainable growth through environmental stewardship and social impact.

KEY RESPONSIBILITIES:

Technical Service and Field Support

• Provide technical support and assistance to customers, distributors, and business units (Grain, Cocoa, and Coffee) regarding product applications, installation, troubleshooting, and repair and maintenance.
• Conduct field visits, inspections, product demonstrations, testing and trial activities, installation supervision, repair, and maintenance support.
• Supervise installation, repair, and maintenance activities to ensure compliance with company standards, procedures, and safety requirements.
• Monitor product performance and recommend improvements based on field observations, testing results, and customer feedback.
• Investigate customer complaints, identify root causes, and recommend corrective and preventive actions.
• Prepare technical reports, assessment reports, corrective action reports, and other related documentation.
• Ensure compliance with safety, quality, and operational standards during field activities.
• Maintain accurate records of technical service activities, customer concerns, resolutions, and field evaluations.

Product Knowledge and Documentation

• Assist in the development, review, and revision of technical manuals, installation procedures, guidelines, instructional materials, and training documents.
• Coordinate with the Technical Service Supervisor, Product Manager, and other departments to ensure technical documentation remains accurate, updated, and aligned with current product specifications and operational requirements.

Product Marketing

• Coordinate with the Marketing Department in updating product flyers, brochures, presentations, instructional videos, and promotional materials.
• Provide technical input and support for product-related social media content and marketing campaigns.
• Ensure that product information on the company website is accurate, complete, updated, and technically correct.
• Support the development of instructional videos, product manuals, technical presentations, and training materials in coordination with the Technical Service Supervisor and concerned departments.
• Assist in developing product launch and relaunch plans for new and existing products.
• Coordinate with Engineering and other internal stakeholders regarding project updates, product improvements, and technical communications.

Cross-Functional Coordination

• Coordinate with Production, Quality Assurance, Research & Development, Supply Chain, Sales, and Marketing teams regarding technical concerns, product performance, and improvement initiatives.
• Provide timely updates and reports to management regarding ongoing projects, field activities, customer feedback, and technical concerns.
• Support product testing, evaluation, validation, and continuous improvement activities for new and existing products.

REQUIREMENTS:

• Bachelor’s Degree in Engineering, preferably in Agricultural and Biosystems Engineering or a related field.
• Licensed Engineer is an advantage.
• At least 1–3 years of experience in technical service, field engineering, product support, technical marketing, or related roles.
• Knowledge of troubleshooting, equipment installation, product applications, quality inspection, and technical documentation.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Good communication, presentation, and customer relationship management skills.
• Proficient in Microsoft Office applications, AutoCAD, technical reporting, and presentation preparation.
• Knowledge in content development, product presentations, and technical promotional materials is an advantage.
• Willing to travel and conduct fieldwork assignments.
• Ability to work independently and collaboratively with cross-functional teams.
• Must possess a valid driver’s license can operating a four-wheel vehicle.

STATEMENT OF NON-DISCRIMINATION: GrainPro is committed to the ideal of diversity in its staff. GrainPro does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, nationality, or ethnicity. We are strongly committed to hiring a diverse and multicultural staff.

How to Apply:
Please send a resume and cover letter to [email protected]. Compensation and benefits are competitive and commensurate with qualifications and experience.