Technical Relationship Manager, News Operations

News, the app that collects all the stories you want to read, is powered by Apple News Format, which allows publishers to craft beautiful editorial layouts and custom typography. The News Operations team provides support, guidance and training to help publishers make the most of their content on the platform.

We forge strong and lasting relationships with publishers of all sizes, from multinationals to indies. It is the job of our to take the latest updates to Apple News Format from Apple engineering directly to publisher development teams, offer support and gather feedback. You will work with XF teams and develop tools and workflows to improve processes. With a monthly release cycle, you will need to stay on top of product development, work multi-functionally to keep all teams abreast of updates and effectively translate all this for an external audience. The ideal candidate will be a strong communicator, be detail oriented and have a customer focus. You will have a strong understanding of current web publishing standards and feel confident providing feedback to external project managers. You may also be required to create and deliver presentations to internal and external audiences.

Minimum Qualifications

• Proficiency with modern productivity and AI tools, with demonstrated experience leveraging AI and automation to create workflow efficiencies and reduce manual overhead
• 5+ years of experience in Partner or Project Management
• Strong ability to meet with stakeholders and distill requests into meaningful workflows and changes
• Impeccable written and verbal communication
• Experience preparing and reviewing technical documentation
• Experience working and reporting cross-functionally
• Strong presentation skills
• Proficient in one or more of scripting languages (system automations / web development): e.g. Python, Ruby, Swift

Preferred Qualifications

• Excellent debugging skills with the ability to quickly recognize patterns and identify root causes
• Proficient in using a variety of productivity tools
• Able to summarize and effectively communicate technical issues and actions to key stakeholders and leadership teams
• A passion for digital publishing and experience with Content Management Systems