INSIDE SALES SPECIALIST

Role Description:

The Technical Inside Sales Specialist is responsible for supporting the sales organization through the preparation of technical and commercial offers, coordination of customer inquiries, and internal project follow-up for cable and cable system products. Reporting to the Director of Business Development, this role serves as the critical link between engineering, planning, production, and the external sales team interpreting customers’ specifications, providing product guidance, and ensuring accurate, timely communication across departments. This position is based onsite in Baltimore, MD.

This position plays a key role in managing RFQs, tender documentation, and technical clarifications for customers and distributors, while helping the sales team maintain competitive positioning and support the growth of a brand-new U.S. manufacturing operation.

Main Duties and Responsibilities:

• Prepare quotations and commercial offers for cable and cable system inquiries
• Review customer specifications and requirements, escalating technical questions to engineering as needed, to ensure compliance with company products and industry standards
• Coordinate closely with engineering, planning, and production teams to gather product data, pricing, and lead times
• Support Regional Sales Managers with quotations, documentation, and follow-up actions
• Manage incoming customer requests, RFQs, orders, and tender documentation through the company’s SAP and internal systems
• Serve as a primary point of contact for customers and distributors, answering questions on products, pricing, order status, and delivery
• Monitor tender platforms and participate in competitive bid processes by preparing required documentation
• Ensure timely submission of offers and maintain organized records of quotations and customer communications
• Track open orders and coordinate with planning and logistics to keep customers informed of delivery schedules
• Support after-sales activities by coordinating customer feedback, documentation, and issue resolution
• Maintain an active pipeline of inside sales activity across transmission, distribution, substation, renewable energy, and data center infrastructure projects
• Collaborate with marketing, product management, and operations teams to support customer requirements and business objectives
• Represent the company professionally in communications with customers, distributors, and industry stakeholders
• Maintain responsibility for performing all duties in compliance with legal, regulatory, and professional standards
• This is a fully onsite position at our Baltimore facility; occasional travel (up to 10%) may be required

Qualifications/Skills:

• Bachelor’s degree in business, engineering, or a related field preferred; equivalent industry experience will be considered
• Minimum of 3 years of inside sales, sales support, or customer service experience within the wire and cable, electrical products, or power infrastructure industry required
• Working knowledge of wire and cable or electrical products, with the ability to read and interpret customer specifications and product documentation
• Commercial and product knowledge with the ability to translate customer requirements into accurate, competitive quotations
• Excellent organizational and planning skills with the ability to manage multiple quotations and deadlines simultaneously
• Critical and analytical thinking with strong problem-solving abilities
• Business acumen and internal negotiation and coordination awareness
• Strong written, verbal, and presentation skills
• Proficiency with SAP, CRM systems, and Microsoft Office Suite
• Ability to manage a high volume of customer inquiries while consistently meeting deadlines
• Resilience, initiative, and adaptability in a fast-paced, growing organization
• Commitment to integrity, accountability, and commercial excellence
• Ability to collaborate effectively across internal and external stakeholders

SALARY PAY RANGE: $65,000 - $80,000 plus incentive bonus

Base pay for the successful candidate will depend on the candidate’s qualifications and prior experience. This position is also eligible for an incentive bonus. Benefits include healthcare (medical, dental, vision, prescription drugs) available the first of the month following date of hire, 401(k) with match, life insurance, AD&D, short-term disability, paid time off (PTO) and paid holidays.

Hellenic Cables Americas is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

#LI-CW1

#Hellenic_Cables