Technical Project Manager (m/f/d)

About Trusted Shops

Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably. With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world. But trust is not only at the heart of our products – it also shapes how we work together. We believe in collaboration, ownership, and the freedom to do your best work through a flexible hybrid work culture. Join us and help create a digital world where trust, transparency, and meaningful connections drive every interaction.

To strengthen our AI Solutions Team, we are looking for a

Technical Project Manager (m/f/d)

(Hybrid in Cologne or Berlin / Full-time / Permanent contract)

Trusted Shops is expanding the use of AI and agentic systems across its operational business processes. As Technical Project Manager, you will be the central coordination point between business stakeholders and AI Engineering, helping teams deliver and operate AI-powered solutions effectively. You will ensure that responsibilities, requirements, decisions, risks and dependencies remain clear and transparent throughout the lifecycle of each solution.

Your Responsibilities

• Coordinate AI solution delivery across business teams, AI Engineers, external partners and supporting functions including Privacy, Legal and Compliance.

• Organise workshops, planning sessions, reviews and decision meetings, and follow up consistently on actions, stakeholder contributions and unresolved questions.

• Facilitate the collection and documentation of business requirements, process knowledge, rules, exceptions and acceptance criteria, identifying missing or contradictory information before it blocks implementation.

• Maintain project plans, delivery backlogs, action trackers, decision logs and risk and dependency registers, ensuring that scope, ownership, milestones and status remain transparent.

• Coordinate governance and lifecycle documentation, including EU AI Act documentation and risk-assessment activities, with the responsible business, technical and governance stakeholders.

• Support go-live readiness and continuous improvement by coordinating operational handovers, stakeholder feedback, change requests, incidents, evaluation findings and agreed optimisation measures.

Your Profile

• Degree in Project Management, Information Systems, Engineering, Business Administration, or a comparable field; equivalent practical experience is equally welcome.

• At least 4 years of professional experience in Technical Project Management, technical delivery coordination, Business Analysis in a software environment, preferably SaaS

• Experience coordinating software, automation, data or other technology initiatives across business and technology teams.

• Sufficient technical understanding to follow discussions about APIs, data flows, cloud components, logs and system dependencies, and to ask the right questions.

• Strong stakeholder management, communication, and organisational skills, with the ability to structure complex information, navigate ambiguity, identify gaps or inconsistencies, and ensure reliable follow-through on actions, deadlines, documentation, and follow-ups.

• Fluent English is required; German language skills are a plus.

Our Environment
You will work closely with AI Engineers who build solutions using modern cloud and software technologies. Deep hands-on development experience is not required, but a solid understanding of technical concepts and software delivery is beneficial.

What We Offer

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway

• 28 vacation days

• 2.5 additional days off at Christmas, New Year’s Eve and Carnival

• Buddy programme: An experienced Trustee will support you during your onboarding

• Individual development opportunities and learning offers, including internal and external training and e-learning

• Team, unit and company events

• Health Pass: Free online and offline sports, fitness and health courses

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.