Technical Project Manager, Global Services
BigCommerce · Sydney, Australia ·
- Category
- Project management
- Company size
- 501-1000
BigCommerce · Sydney, Australia ·
Oversee end-to-end e-commerce implementations and integrations for merchants, guiding platform migrations, API integrations, and custom builds while managing scope, budget, and timelines.
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
Summary
Commerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We empower customers to create intuitive, engaging stores that support every stage of growth.
As a Technical Project Manager, you will drive the execution of complex, cross-functional technology projects for our merchants, partners, and internal teams. You will be responsible for delivering eCommerce implementations, integrations, and platform migrations within defined scope, timeline, and budget.
This role is ideal for a project manager who thrives in execution—owning delivery, managing risk, and building strong client relationships while developing deeper technical and strategic expertise.
What You’ll Do
Lead Client Implementations: Follow established delivery frameworks to deliver project plans and business requirement documents, gather requirements, and lead clients to successful launches within budget, scope and timeframe.
Enablement: Ensure agencies and merchants have the tools, resources, and guidance needed to succeed. Share best practices and recommendations with external stakeholders to help them meet project goals and timelines.
Relationship Management: Act as the primary point of contact during technical implementation, providing expertise and support to agencies, merchants, and internal teams.
Executive Communication: Support client stakeholders, including senior leaders, by providing updates on critical milestones and informing about project risks.
Collaboration:Collaborate cross-functionally with internal and external teams to ensure alignment on technical requirements and overall project readiness.
Advocate for Clients: Overcome client obstacles by facilitating communication and advocacy with internal stakeholders.
Project Management: Manage daily activities of scope management, project and resource planning, progress tracking, proactive risk and issue management, and cross-functional/stakeholder and leadership communication. Track and report on project progress, ensuring alignment with expectations and addressing escalations as needed. Identify and escalate risk appropriately.
Manage Accounts: Handle mid-market implementations with defined scope and complexity.
Technical Evaluations: Can read and interpret API documentation, understand e-commerce integrations well enough to ask the right questions and flag risks during client discovery.
Education & Certification
Bachelor’s degree in computer science, business, project management, or related field (or equivalent experience). PMP, CAPM, PRINCE2, or similar certification preferred.
Technical Project Leadership Experience
3–5 years of experience managing technical implementations or software delivery projects, ideally within SaaS, e-commerce, or technology organizations.
Commerce & Integration Expertise
Proven experience leading digital commerce initiatives involving platform migrations, API integrations, and customized architectures.
Familiarity with ERP, OMS, PIM, CMS, and related commerce systems.
Technical Acumen
Working knowledge of REST or GraphQL APIs, webhooks, and integration patterns.
Understanding of HTML, CSS, JavaScript, or object-oriented programming is a plus.
Enterprise Stakeholder Management
Experience managing mid-market or enterprise clients, including executive-level communication, stakeholder alignment, and issue resolution.
Project Management Excellence
Strong command of scope control, timeline management, resource coordination, and risk mitigation. Proficiency with tools such as Jira, Salesforce, MS Project, Smartsheet, Wrike, Lucidchart, or similar.
Methodology & Delivery Frameworks
Understanding of Agile and Waterfall methodologies within SaaS implementation environments.
Ecommerce Ecosystem Knowledge
Familiarity with leading commerce platforms (e.g., BigCommerce, Shopify, Magento) and commonly integrated applications.
Communication & Adaptability
Exceptional written and verbal communication skills. Able to navigate ambiguity, manage competing priorities, and collaborate effectively across technical and non-technical teams.
Language
Fluency in written and spoken English required.
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
Learn more about the Commerce team, culture and benefits at
Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:
require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
solicit money to complete visa requirements as part of a job offer.
If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.