At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
Broadridge is seeking a proactive and technically skilled Technical Project Manager to manage the presales, implementation, and ongoing technical service delivery for our US Proxy solutions in Japan. This role will act as the critical bridge between our US-based product and engineering teams and our Japanese clients and partners, ensuring seamless communication, technical execution, and client satisfaction.
The successful candidate will support sales efforts by providing technical expertise in client discussions, oversee project delivery and integration post-sale, and establish strong, real-time technical and operational support locally in Japan.
Responsibilities
Pre‑Sales Support
- Partner with sales and product teams to support presale discussions with Japanese financial institutions regarding Broadridge’s US Proxy offerings.
- Translate business requirements into technical solutions aligned with Broadridge’s product capabilities.
- Conduct technical demonstrations and clarify system functionality for clients and third-party partners.
- Contribute to responses for RFPs/RFIs from both technical and operational perspectives.
- Explain and validate client integration approaches involving batch, streams, and real-time API-based integrations (RESTful APIs).
Implementation and Delivery
- Serve as subject matter expert in Japan for all technical aspects of the US Proxy project implementation.
- Manage project timelines, milestones, and deliverables, ensuring adherence to client expectations and Broadridge quality standards.
- Coordinate between Japanese clients, internal US/UK technical teams, and third-party service providers to address dependencies and resolve issues efficiently.
- Oversee configuration, system integration, data flows, and testing of proxy-related functionality (e.g., account setup, data exchange, custody chain processes).
- Support and oversee implementation of real-time system integrations using RESTful APIs, ensuring proper API security (OAuth/JWT).
Post‑Implementation and Ongoing Support
- Provide real‑time technical support and issue resolution during Japan business hours, reducing dependency on offshore time zones.
- Manage escalation processes and ensure resolution of functionality defects or “chain of custody” reconciliation issues.
- Develop documentation, technical runbooks, and local support playbooks for sustainable operations.
- Advocate for client interests in internal product meetings, feeding back enhancements required for the Japan market.
Your Profile
- Education: Bachelor’s degree in Computer Science, Information Systems, or related field.
- Experience: 7+ years in IT project management, business analysis, or systems integration within financial services or fintech.
- Demonstrated experience managing cross-border technology projects, ideally involving proxy voting, shareholder communications, or custody processing systems.
- Experience with configuration, system integration, data flows, and platform functionality
- Experience with real-time systems integration using RESTful APIs, including understanding of API security mechanisms leveraging OAuth and JWT.
- Experience using API development/testing tools such as Postman, SoapUI, Swagger/OpenAPI or similar tools to validate integrations and troubleshoot issues
- Proven ability to manage complex client relationships across multiple time zones and cultural environments.
- Strong troubleshooting skills with ability to diagnose and coordinate solutions to technical or operational issues.
- Bilingual proficiency in Japanese and English, both written and verbal communication required.
Key Competences
- Strong stakeholder management and diplomatic communication skills.
- Technically fluent — comfortable engaging both engineers and non-technical client stakeholders.
- Working knowledge of modern API ecosystems, real-time integration patterns, and related integration tooling.
- Highly organized and able to operate independently while liaising across global teams.
- Collaborative mindset with sensitivity to cultural and organizational contexts.
- Client‑centric work ethic with a focus on service reliability and transparency.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.