Overview
The IT Site Program Manager, Global Workplace Technology is a critical, senior-level role responsible for planning, executing, and delivering technology initiatives across a dynamic, worldwide portfolio of corporate offices, facilities, and workplaces. Sitting at the intersection of IT and real estate, this individual owns end-to-end technology delivery for new office buildouts, relocations, consolidations, and workplace modernization programs, operating at global scale across multiple regions and time zones.
This role requires a seasoned technology professional with strong program management capabilities, executive presence, and the ability to manage complex, multi-stakeholder projects in a fast-paced global environment. The IT Site Program Manager serves as the single point of contact for all IT-related decisions throughout the real estate project lifecycle and partners closely with the I&O leadership team to ensure technology standards are consistently applied across all sites.
Responsibilities
Project & Program Management
- Support M&A and integration efforts by assessing and deploying IT infrastructure at acquired or conveyed sites per integration timelines and TSA exit plans.
- Lead end-to-end IT project delivery in support of global real estate projects including new office builds, major renovations, relocations, and site consolidations.
- Develop and maintain detailed project plans, resource allocations, risk registers, and budget forecasts (CapEx and OpEx) across concurrent initiatives.
- Manage site technology readiness checklists and cutover playbooks to ensure Day 1 go-live readiness at new or transitioned locations.
- Coordinate with regional IT teams, third-party vendors (including management of vendor SOWs and contracts), and Global Real Estate stakeholders to ensure seamless, on-time delivery.
- Establish project governance frameworks, reporting cadences, and escalation paths aligned with corporate PMO standards.
Stakeholder Engagement & Communication
- Serve as the IT liaison to the Global Real Estate and Facilities leadership team, translating business needs into technology solutions and acting as a single point of contact across the real estate project lifecycle.
- Present project status, milestones, risks, and decisions to senior leadership and executive sponsors on a regular basis.
- Build and maintain strong cross-functional partnerships with I&O, InfoSec, Legal/Compliance, HR, and Finance teams globally.
Technology Strategy & Workplace Innovation
- Partner with I&O to define and enforce IT infrastructure standards for workplace environments, including network (LAN/WAN/NAC), AV/VC, access control, print, and end-user compute.
- Drive adoption of smart building technologies, IoT solutions, and workplace experience platforms in support of corporate sustainability and employee productivity goals.
- Ensure global technology standards are applied consistently across all real estate projects, with localization where required by regional regulatory or business requirements.
- Advance cybersecurity posture at new and renovated sites by implementing zero-trust network access (ZTNA), conditional access policies, and NAC frameworks in alignment with Waters' security standards.
Qualifications
Required:
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- 7+ years of IT project management experience, with demonstrated focus on corporate real estate, facilities, or workplace technology programs.
- Demonstrated experience managing complex, multi-region technology programs in a global enterprise environment.
- Proficiency in project management methodologies and tools (MS Project, Smartsheet, or equivalent).
- Strong knowledge of workplace IT infrastructure: LAN/WAN networking, AV/VC systems, structured cabling, access control, and end-user compute.
- Experience developing and managing project budgets, including CapEx and OpEx forecasting.
- Familiarity with ITSM platforms (ServiceNow preferred) and ITIL-aligned service delivery practices.
- Exceptional communication and executive presentation skills.
Preferred:
- PMP, PRINCE2, or equivalent project management certification.
- ITIL Foundation certification or higher.
- Prior experience in a matrix organization with regional and global teams across AMER, EMEA, and APAC.
- Experience supporting M&A site integration, Day 1 readiness planning, or TSA exit execution.
- Familiarity with LEED, WELL, or other sustainability certification processes as they relate to IT scope.
- At least 3 years of experience specifically within a corporate real estate or facilities technology context.
Core Competencies
- Strategic Thinking: Connects technology decisions to long-term business and real estate portfolio goals; aligns investments with enterprise priorities.
- Leadership and Influence: Drives results without direct authority; motivates and aligns cross-functional teams across geographies.
- Execution Excellence: Manages complexity and ambiguity while consistently delivering on commitments, on time and within budget.
- Global Mindset: Navigates cultural, regulatory, and time-zone complexity; effective across AMER, EMEA, and APAC operations.
- Stakeholder Management: Builds trust and credibility with technical and non-technical audiences at all levels of the organization.
- Adaptability and Change Management: Pivots effectively as real estate plans evolve; leads teams through ambiguity and organizational change with confidence.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Key Words
IT Program Manager, Workplace Technology, Global IT Project Manager, Corporate Real Estate IT, Facilities Technology ,LAN/WAN,AV/VC Systems, End User Compute, ServiceNow, SmartSheet, PMP, Vendor Management, Stakeholder Management, M&A Integration, Smart Building Technology