Technical Program Manager

Technical Program ManagerThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

The Technical Program Manager (TPM) is a customer‑facing, cross‑functional leader responsible for owning and driving complex technical programs from pre‑contract engagement through initial implementation and handoff. The TPM acts as the central coordinator across account teams, customers, product management, engineering, test, services, and leadership to ensure technical commitments are validated, risks are managed, and outcomes are delivered predictably.

This role operates in a highly matrixed environment and succeeds through influence, structure, and execution rigor, rather than direct authority.

Key Responsibilities

End‑to‑End Program Ownership

• Own customer programs from early engagement and solution alignment through initial implementation and operational handoff.
• Translate customer requirements and business priorities into clear, actionable program plans and milestones.
• Ensure continuity across presales, delivery, and operations.

Cross‑Functional Coordination & Influence

• Serve as the central point of coordination between Account Managers, Sales Engineers, Product Management, Engineering, Test, Services, and leadership.
• Align cross‑team dependencies, validate commitments, and drive timely decision‑making in a matrixed environment.
• Facilitate productive conversations and resolve conflicts through data, structure, and influence.

Engagement Model, Intake & Prioritization

• Define and operate structured intake, prioritization, and escalation frameworks to manage competing demands.
• Ensure the right work is surfaced, sequenced, and resourced based on impact, feasibility, and customer priority.
• Reduce ambiguity and reactive escalations through clear ownership and decision paths.

Program Health, Risk & Reporting

• Provide clear, consistent visibility into program health, risks, dependencies, and capacity through structured reporting.
• Identify issues early and drive mitigation plans to protect commitments and customer outcomes.
• Communicate confidently with stakeholders at all levels, including executive leadership.

Tools, Data & Operational Excellence

• Leverage and influence tooling (e.g., dashboards, intake systems, reporting platforms) to improve transparency and execution efficiency.
• Partner with tooling and operations teams to identify gaps and drive continuous improvement.
• Balance process rigor with speed, ensuring structure adds value rather than friction.

Required Qualifications

• 8+ years of experience in Technical Program Management, Program Management, or equivalent technical delivery roles
• Proven experience operating in customer‑facing, cross‑functional environments
• Strong ability to influence without authority and drive outcomes in matrixed organizations
• Excellent communication skills—written, verbal, and executive‑level
• Strong analytical and problem‑solving skills
• Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience)

Preferred Qualifications

• Experience supporting Cloud, Service Provider, or large enterprise customers
• Background in presales, technical account management, or complex solution delivery
• Familiarity with Agile, hybrid delivery models, and modern reporting dashboards
• Experience working across product, engineering, and services organizations

What Success Looks Like

• Customers and account teams trust TPM commitments and timelines
• Cross‑functional teams are aligned, informed, and unblocked
• Risks are surfaced early and addressed proactively
• TPM engagement brings clarity, predictability, and momentum to complex programs

Work Category

Customer pre‑sales calls

PDT & CCL tracking

Bug tracking & escalations

Feature & enhancement tracking

Customer certification tracking

Internal coordination (SE, Engineering)

Reactive / urgent requests

Automation / process improvement

CUC requests

RFP / RFQ support

NPI process

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales

Job Level:

TCP_04

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 151,500 - 355,000 in Indiana
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%."

Information about employee benefits offered in the US can be found at

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.