Technical Program Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Technical Program Manager (TPM) / Deployment Project Manager leads end-to-end deployment programs for data center and edge hardware installations. This role owns the project plan, coordinates cross-functional stakeholders, directs onsite technician execution, manages customer requirements, communicates status and risks to both customers and internal teams, and ensures accurate documentation and project closeout.

KEY RESPONSIBILITIES:

• Program & Project Leadership:
• Own deployment projects from kickoff through closeout, ensuring scope, schedule, quality, and readiness criteria are met.
• Build and maintain project plans, milestones, RAID logs (Risks, Assumptions, Issues, Dependencies), and change control processes.
• Drive weekly/daily execution rhythms (standups, war rooms, stakeholder syncs) to keep deployments on track.
• Identify and remove blockers, escalate effectively, and manage tradeoffs across cost, time, and quality.
• Onsite Deployment Execution
• Lead and coordinate onsite deployment activities, directing technicians and ensuring adherence to procedures, safety requirements, and site rules.
• Validate prerequisite readiness (space/power/cooling/network, access permissions, rack elevations, receiving/staging, tool availability).
• Oversee hardware installation workflows such as rack-and-stack, cabling, labeling, power-on checks, and basic validation steps.
• Ensure correct handling of assets (chain of custody, inventory accuracy, serial tracking, receiving discrepancies).
• Customer Requirements & Stakeholder Management
• Gather, document, and manage customer requirements, ensuring alignment on deliverables, acceptance criteria, and site constraints.
• Serve as the primary customer-facing lead for project communication, expectations, and coordination.
• Translate customer needs into actionable tasks for internal teams (engineering, logistics, operations, vendor/field services).
• Proactively manage scope changes and communicate impacts clearly.
• Communication & Reporting
• Provide clear, timely status updates to customers and internal stakeholders, including progress, risks, issues, and next steps.
• Produce regular reporting artifacts (executive summaries, milestone trackers, deployment readiness checklists).
• Maintain strong written documentation for technical and non-technical audiences.
• Documentation & Project Closeout
• Ensure accurate project documentation throughout execution (plans, MOPs/SOPs, change logs, validation results).
• Lead closeout: acceptance sign-off, lessons learned, final reporting, and handoff to operations/support.
• Confirm all deliverables are complete (as-built documentation, inventory reconciliation, final timelines, and customer confirmation).

ESSENTIAL CRITERIA:

• 3+ years of technical project/program management experience, ideally in data center deployments, infrastructure, or field operations.
• Proven experience managing onsite execution teams (technicians, vendors, field services) and coordinating cross-functional workstreams.
• Strong customer-facing communication skills with experience managing requirements, expectations, and escalations.
• Working knowledge of data center hardware deployment concepts (racking, cabling, power, basic network concepts, asset tracking).
• Strong documentation skills and comfort with structured delivery (RAID logs, schedules, meeting notes, MOPs/checklists).

PREFERRED CRITERIA:

• Experience with large-scale rollouts, multi-site deployments, or hyperscale/colocation environments.
• Familiarity with ITIL/operational handoffs, acceptance testing, and change management practices.
• PMP, PgMP, or Agile/Scrum certification (or equivalent experience).
• Experience managing logistics timelines (shipping/receiving, staging, RMA, vendor coordination).

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.