Technical Program Manager

Are you an energetic and customer-focused Project or Program Manager? Are you action-oriented and proactive by nature? Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and non-technical audiences? If so, we want to speak to you!

Black Duck, a repeated leader in the Gartner Magic Quadrant for Application Security, is seeking an experienced Project / Engagement Manager to help our Implementation and Services Team drive customer onboarding and adoption. We’re looking for someone to help take our business to the next level of excellence in delivery and customer delight!

About the team:
The Black Duck Technical Services team is dedicated to supporting our customers in developing their AppSec vision and achieving their goals quickly. We accomplish this through the delivery of exemplary product implementations and adoption-focused services that are tailored to their specific needs. Our services are designed to help customers of all sizes and types, from Startup’s to global organizations, build secure, high-quality software faster and maximize the value of their Black Duck tools.

A Day in Your Life

In this role, you'll be responsible for the planning and successful implementation of Black Duck solutions to help the world’s leading technology companies meet their software security goals.

• Project Management: You’ll serve as project lead and own all functional aspects of the engagement. This includes requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI.
• Delivery: You’ll coordinate people (vertical, horizontally) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high quality outcomes.
• Communication: You’ll establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors and key stakeholders.
• Status Reporting: You’ll develop status reports and communicate clear, accurate, and timely updates regarding project health and progress
• Risk Management: You’ll diagnose implementation challenges/risks, develop contingency plans, and implement changes to drive risk mitigation.
• Cross-Functional Collaboration: You’ll lead cross-functional teams (collocated and remote) to ensure stakeholders (Sales, TAMs, CSMs, Tech Support, SEs, etc.) are aligned and informed.
• Accountability: You’ll set clear expectations with internal and external team members and hold them accountable for deadlines and project deliverables.
• Process Improvement: You’ll document lessons learned and recommend process and methodology improvements to improve execution on future projects.

About You

You’ll have:

• At least 5 years of experience in a client-facing professional services, consulting, or project management role.
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
• Exceptional EQ, critical thinking and problem-solving skills
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models.
• Proven ability to lead projects for both SaaS and On-prem solutions.
• Willingness to work flexible hours to support North America and EMEA customer engagements.

You May Have:

• A track record of managing onboarding / adoption focused professional services and customer success engagements for complex products.
• Familiarity with the DevOps and Application Security space
• PMP, PRINCE2 Foundation/PRINCE2 Practitioner, or other project management certification.
• Experience with PSA and Project Management tools, preferably with one or more of the following: Salesforce, TeamWork, Certinia, Confluence, Jira

Your Education:

• A bachelors or masters degree