Technical Production Support Engineer (L3) / Infrastructure Project Manager

We are looking for a Technical Production Support Engineer (L3) with strong infrastructure and project management expertise to join our Application Production Support (APS) team.

In this role, you will be responsible for leading infrastructure-related projects, supporting production environments, and ensuring the successful delivery of technical solutions for business applications. You will work closely with Business Project Managers, IT teams, and international stakeholders to implement robust, scalable, and resilient production architectures.

As part of an ongoing transformation journey, you will contribute to the adoption of modern technologies and methodologies, including Cloud, DevOps, Agile practices, and automation.

Due to the international scope of the role, fluency in English is essential.

Key Responsibilities

Project Delivery & Governance

• Lead and coordinate infrastructure and production-related projects from initiation to delivery.
• Act as the main point of contact for IT project activities.
• Ensure projects are delivered according to scope, budget, timelines, and quality expectations.
• Coordinate technical teams and stakeholders across multiple domains.
• Manage project governance, including:
  • Steering Committees
  • Monitoring Committees
  • Business Validation Committees
• Provide regular reporting to APS and ADM Management.
• Monitor project budgets and resource allocation (man-days).

Production & Operational Excellence

• Design and implement technical architectures supporting business applications.
• Prepare and manage the transition of new applications into production environments.
• Ensure operational readiness and autonomy for Run-the-Bank and Application Support teams.
• Define and validate production support SLAs and KPIs.
• Support technical resilience, availability, and disaster recovery initiatives.
• Coordinate production activities, including deployments outside standard business hours when required.

Cloud, Infrastructure & Transformation

• Ensure cloud adoption is systematically incorporated into project designs.
• Manage infrastructure and application lifecycle activities, including:
  • Obsolescence management
  • Decommissioning initiatives
  • Cost optimization
  • FinOps alignment
• Collaborate with security, architecture, and operations teams to maintain compliance with enterprise standards.
• Contribute to the implementation of DevOps, Agile, Cloud, and automation practices.

Infrastructure & Production Support

• Strong understanding of enterprise production environments, including:
  • Servers
  • Storage
  • Networking
  • Middleware
  • Application hosting platforms

Monitoring & Observability

• Experience with monitoring and observability tools.
• Hands-on experience with Dynatrace is highly valued.

DevOps & CI/CD

Knowledge of:

• Jenkins
• GitLab CI/CD
• Azure DevOps Pipelines
• Docker
• Kubernetes

Cloud Technologies

• Experience with cloud platforms such as:
  • AWS
  • Azure
  • Google Cloud Platform (GCP)
• Cloud certification (AWS Cloud Practitioner, Azure Fundamentals, or equivalent) is a plus.
• Experience delivering cloud transformation projects and Infrastructure as Code environments.

Legacy & Enterprise Technologies

Experience with some of the following technologies:

• Linux
• Oracle
• IBM WebSphere
• Autosys
• CFT File Transfer
• Ansible
• Kubernetes

Required Competencies

• Strong project management and coordination skills.
• Ability to translate business requirements into technical solutions.
• Proven risk management and problem-solving capabilities.
• Good understanding of IT governance frameworks and project methodologies.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and decision-making skills.

Language Requirements

• English: Fluent (mandatory)

Nice to Have

• Experience in financial services or banking environments.
• Exposure to FinOps practices.
• Experience driving cloud migration and modernization initiatives.
• Knowledge of Agile delivery frameworks.