Technical Product Support Engineer
Whiteshield · Dubai, UAE ·
- Category
- Support
- Experience
- 3+ years
Whiteshield · Dubai, UAE ·
Whiteshield is a global advisory firm operating at the intersection of strategy, public policy, and digital transformation. We partner with governments and leading enterprises to design and deliver initiatives that drive economic competitiveness, digital enablement and long-term growth.
Our work combines strategic advisory with hands-on execution. Unlike traditional consultancies that focus solely on recommendations, we remain engaged through implementation ensuring transformation is not only designed but realised.
As our digital portfolio continues to expand, we are strengthening our technical support capability to ensure the products and platforms we deliver remain reliable, scalable and provide exceptional experiences for our clients and end users.
We are looking for a Technical Product Support Engineer to act as the bridge between engineering, operations, and users. You will be responsible for investigating issues, diagnosing defects and ensuring incidents are effectively resolved.
This is not a traditional IT helpdesk role. You will work closely with software engineers and product teams using technical tools and analytical skills to understand root causes and drive resolution. You will be comfortable navigating databases, reviewing logs, reproducing bugs and supporting deployments across multiple environments.
You will need to thrive in fast-paced environments, enjoy solving complex problems and have a passion for delivering high-quality digital experiences.
The successful candidate enjoys operating in a fast-moving environment where no two days are the same. They remain composed under pressure, adapt quickly to changing priorities and take pride in staying one step ahead. They are resourceful, dependable and confident working with senior leaders and external stakeholders while maintaining the highest levels of professionalism and confidentiality.
Accelerated career trajectory
We operate a performance-driven environment with clear progression pathways.
Seamless relocation
For those relocating, we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.
Supporting your performance
We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.
Helping teams perform
We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.