Technical Product Owner / Business Analyst

About Us

Concord isn't your typical consulting firm; we're an execution company. We help organizations move technology and AI initiatives from concept to measurable capability, working alongside our clients from the initial definition of success through full implementation and adoption.

Our team brings expertise across artificial intelligence and data, digital experience, and platform engineering, enabling the organizations we serve to build lasting internal capability. We operate as a global team, with a presence across the United States, Latin America, Europe, and India, giving our clients access to specialized talent and continuous coverage across time zones.

About the Role
We're supporting a large-scale ERP/CRM migration with parallel workstreams across GTM, Finance, and internal technical teams. This role owns requirements gathering and process flow documentation across the quoting, contracting, pricing, invoicing, and billing lifecycle, translating how the business actually operates today into clear, structured input that will shape vendor evaluation and the eventual system design.


What You'll Be Doing

• Lead requirements-gathering sessions with GTM, Finance, and internal technical stakeholders to capture current-state processes
• Document end-to-end process flows across quoting, contracting, pricing, invoicing, and billing
• Translate business requirements into structured artifacts usable for RFP development and vendor evaluation
• Identify gaps, redundancies, and pain points in existing CRM/ERP workflows
• Partner with technical teams to map current-state processes to future-state system capabilities
• Support deliverables and prepare documentation
• Facilitate cross-functional alignment between GTM, Finance, and technical stakeholders on process definitions
• Maintain and iterate on process documentation as requirements evolve through the vendor selection process

Experience and Skills

• At least 7+ years of experience as a Technical Product Owner, Product Analyst, or Business Analyst on an ERP or CRM migration/implementation
• Hands-on experience with the quoting, contracting, pricing, invoicing, and billing process
• Demonstrated ability to gather requirements and produce process flow documentation for cross-functional stakeholders
• Experience with CRM and ERP platforms

What We Offer

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Additional Information

• Location: Remote, open to US
• Employment Type: 6-12 month contract. Possibility of extension.
• Compensation: $55 - $65/hr W2 hourly or $65 - $75/hr C2C. Compensation will be determined based on relevant experience, skills, and overall qualifications.
• Requirements: Must be authorized to work legally in the US without sponsorship, now or in the future.

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Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!