Technical Product Manager - ServiceNow

Technical Product Manager
ServiceNow Sales CRM — Consulting Engagement | Senior Level | Full-Time
About the Role
We are seeking a Senior Technical Product Manager to join a global consulting delivery team implementing
ServiceNow Sales CRM for a large enterprise client. This is a hands-on, client-facing role requiring equal
parts technical depth and business acumen. You will translate ambiguity into executable designs, work
directly with client stakeholders, and hold yourself accountable to the quality of your output. Senior TPMs in
this role operate independently — bringing recommendations, not just questions, and making design
decisions without hand-holding.
Key Responsibilities
Product Ownership
• Own both product-level outcomes and individual feature delivery across the Sales CRM workstream —
from requirement definition through acceptance, maintaining continuity across the full lifecycle.
• Surface insights, raise blockers early, and drive resolution without waiting for direction. Urgency and
accountability are the standard, not the exception.
• Design solutions and make decisions independently in a complex, fast-moving delivery environment.
Technical/Functional Solution Design
• Gather and prioritize requirements; translate them into user stories, use cases, and acceptance
criteria.
• Think holistically: Sales CRM cascades across systems. Account for downstream lead-to-cash
dependencies in every design decision.
• Balance design capability with business acumen — technical/functional depth is essential; functional
execution alone is not sufficient.
• Validate out-of-the-box platform behavior before assuming customization is required. Come to design
sessions with recommendations, not just questions.
Technical Hands-On Depth
• Apply working knowledge of database design, API structures, and table schemas. Schema exploration,
quote creation, and happy-path flow validation are expected first actions on any new workstream.
• Conduct acceptance testing of functionality delivered by the development team — confirm stories meet
defined criteria before progressing to QA or stakeholder review.
• Collaborate with engineering to confirm feasibility and maintain story continuity — accurate tracking,
clear cross-references, and consistent hygiene across sprints.
Stakeholder Engagement
• Build strong relationships with client stakeholders; maintain composure and credibility in demanding
conversations.
• Demonstrate delivered functionality back to stakeholders in a clear, structured way — connecting what
was built to the requirements they raised and making the solution tangible.
• Gather and act on feedback; iterate on designs to address evolving requirements. Validate work before
handoff — own your quality.
Consultant Operating Standard
• Bring a point of view. Surface blockers with context: the what, the why, and a recommended path
forward.
• Document decisions and design rationale proactively. Manage new scope requests formally — assess
against timeline and capacity before committing.

Qualifications
Experience
• 12+ years of software product management experience
• Proven delivery of Sales CRM and/or CPQ implementations at enterprise scale
• Strong CRM and/or CPQ third-party consulting implementation experience
• Experience joining and contributing to established delivery programs mid-engagement, not just
greenfield builds
• Experience managing global Sales products and SaaS vendor relationships
Technical Skills
• Demonstrated experience with the ServiceNow platform, including familiarity with its core architecture,
data model, and configuration capabilities
• Prior experience with ServiceNow Sales CRM and related modules (CPQ, Revenue Management, or
Sales Force Automation) strongly preferred; Sales CRM certification a plus
• Experience designing AI-enabled solutions on enterprise platforms
Domain Knowledge
• Deep understanding of sales cycles — direct, indirect, renewals, and lead-to-cash end-to-end
• Strong grasp of CPQ cross-system dependencies and downstream impact
Working Style
• Genuine curiosity about customer needs; track record of building client relationships and delivering
customer-centric outcomes
• Strong ownership mindset and urgency; prioritizes high-impact activities and acts without needing to be
prompted
• Composure under pressure from demanding stakeholders; strong EQ and conflict management skills
• Exceptional communication and presentation skills, including the ability to demo functionality clearly to
non-technical audiences
• Proficient in Agile/Scrum delivery methodologies; adapts quickly to shifting priorities in complex
program environments
Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.