JOB SUMMARY
Guidehealth is on a mission to make healthcare affordable for everyone, and Rose, our in-house conversational Automation tools, plays a key role in making sure that everyone who needs access to healthcare can get the attention they need. As Product Manager, you would own the end-to-end lifecycle for Rose, with use cases that range from care management to quality improvement outreach to customer service. Your history of bringing order to complexity, and your willingness to be accountable for outcomes when the path isn't obvious, will help Rose deliver on a simple promise: that every patient is seen, heard, and followed up with. In this role, you sit at the intersection of clinical operations, product development, data science, and software engineering, with the objective of scaling Rose’s capabilities across the organization.
WHAT YOU’LL BE DOING:
- Partner with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and collect requirements for Rose’s use cases.
- Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness.
- Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.
- Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners.
- Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.
- Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in partnership with clinical subject matter experts.
- Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.
- Facilitate regular program reviews with senior leadership, providing status updates, risk assessments, and strategic recommendations.
- Build strong relationships across the organization to drive adoption and gather continuous feedback.
WHAT YOU'LL NEED TO HAVE:
- Demonstrated ability to prioritize competing initiatives, manage ambiguity, and deliver measurable outcomes in a complex, cross-functional environment.
- Experience standing up a complex product, shepherding it from development to implementation, and maintaining product integrity through its lifecycle.
- Strong analytical skills, with the ability to interpret performance data and translate insights into roadmap decisions.
- Proficient with coding languages like Python and SQL, with the ability to query data, review scripts, and collaborate effectively with data and engineering teams.
- Proven ability to execute in real time when plans go sideways: calm under pressure, quick to adjust, and accountable for outcomes regardless of cause.
- Excellent written and verbal communication skills, including the ability to present trade-offs, risks, and recommendations to senior leadership.
- Bachelor's degree in a relevant field, or equivalent professional experience.
WOULD LOVE FOR YOU TO HAVE:
- Background that demonstrates iteration as a discipline: refining the same work over multiple cycles (seasons, cohorts, program years, product releases) and treating repetition as a tool for improvement.
- History of applying the qualifications from the previous section in a clinical setting
- Experience building, deploying, or managing conversational AI, voice AI, or LLM-powered products, ideally in a regulated industry.
- Familiarity with AWS-based development tools and Atlassian-based (Jira and Confluence) productivity tools.
- Working knowledge of healthcare regulations and frameworks, including HIPAA, CMS, and state-level compliance requirements.
- Experience in environments where decisions must be documented and defensible to outside scrutiny: audits, accreditation reviews, peer review, oversight bodies, or board-level reporting
- Strong understanding of healthcare operations, particularly in areas like care management, quality measurement (HEDIS/Stars), or call center operations.
- Background working closely with data science and ML engineering teams on model performance, evaluation, and iteration.
- Experience with agile delivery frameworks in a healthcare setting.
ATTRIBUTES FOR SUCCESS:
- Strategic Thinking: Ability to see the big picture while managing day-to-day execution details.
- Clinical Empathy: Deep appreciation for patient experience and clinical team workflows.
- Analytical Rigor: Comfort with data, metrics, and evidence-based decision-making.
- Influence Without Authority: Skilled at aligning diverse stakeholders around shared goals.
- Adaptability: Thrives in a fast-paced environment where priorities can shift quickly.
- Execution Orientation: Relentless focus on delivering outcomes, not just activities.
The salary range for this role is $145,000.00 to $150,000.00
ALIVE with Purpose: How We Thrive at Guidehealth
At Guidehealth, our values come to life in everything we do.
- We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
- Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare.
- With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
- At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.
- And through Empathy in Action, we build stronger connections with those who count on us.
- This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.
BENEFITS:
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:
- Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
- Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
- Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
- Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
- Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
- Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
- Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
- Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.
All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.
COMPENSATION:
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.
REMOTE WORK TECHNICAL REQUIREMENTS
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.
SECONDARY EMPLOYMENT
At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.
To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.