Technical Product Manager (AI)

Are you someone who enjoys turning real customer problems into clear, well-defined product requirements?

Nice to meet you! I'm Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Mikko Räty, our Head of Product, we are now looking for a Technical Product Manager (AI) to join our growing AI product team in Helsinki.

AI is one of LeadDesk's biggest growth areas right now, and this role sits right at the centre of it. You'll be the operational engine of our continuous discovery process, working closely with Sales, Customer Success and R&D to turn real customer needs into modern, agentic workflows, including the voice bots and AI assistants that support our customers' agents. This role complements our Commercial AI Product Manager, who owns AI product strategy, pricing and packaging. You'll focus on translating validated customer needs into requirements, steering technical feasibility with R&D, and driving hands-on product discovery and demos.

What's in it for you

• A central role in one of LeadDesk's most strategically important areas, with real ownership of the AI product discovery process from day one
• Work across multiple products and product lines, shaping requirements for genuinely modern AI architecture: MCP, RAG, vector databases, agent state management and real-time event infrastructure
• Close collaboration with R&D, Sales, Customer Success and enterprise customers, plus regular opportunities to present and demo what you're building
• Experience a truly international work environment, collaborating with talented colleagues from 23 nationalities across 7 countries in a multicultural and diverse setting
• Flexible and hybrid. Enjoy work life balance with flexible hours and a hybrid model, 3 days a week at our HQ Helsinki office in Kallio
• We enjoy spending time together through company events and team activities. Benefits include lunch, culture, sports and wellbeing benefits.

What you can expect as a Technical Product Manager (AI) at LeadDesk

• Leading continuous, structured discovery with customers and cross-functional teams (Sales, CS, R&D) to identify real Jobs-to-be-Done, through interviews, validation, and User Story Mapping before R&D writes production code
• Translating validated customer needs into clear product requirements, user stories, acceptance criteria, and non-functional requirements that R&D can build on with confidence
• Driving UX and workflow design together with designers and engineers, so solutions stay intuitive, scalable, and grounded in real customer workflows
• Owning backlog prioritisation across multiple products and product lines, balancing customer value, technical debt, bugs, and strategic development
• Collaborating with engineering to track and optimise token economics at a per-customer level to protect profit margins
• Supporting testing, release planning, and go-to-production decisions with informed trade-off recommendations
• Leading live product demonstrations and MVP demos for enterprise clients, internal stakeholders, and webinars, translating complex AI concepts into clear business value stories

What success looks like in this role in the first 6 months and beyond

• You have a clear picture of the AI development roadmap and how your work fits into it
• You're driving things forward with the development team and are known as the person people turn to internally on AI product questions
• You're prioritising the backlog together with the team, grounded in validated customer needs
• You've built a solid conceptual understanding of our AI architecture, including MCP, RAG and agent state management, well enough to challenge and support engineering

This is where the match happens

Must-haves

• At least a few years' experience in a similar technical product management role
• Fluent and articulate in English, both spoken and written
• Comfortable leading technical workshops, customer interviews, and demos, and translating technical AI and API concepts into business-relevant language
• Experience with Continuous Discovery, JTBD methodology, workflow mapping, and customer validation frameworks
• Understanding of embedded and Zero-UI UX thinking
• Conceptual understanding of MCP, RAG, vector databases, agent state management, and agentic, API-first architectures, including system prompting and AI evaluation frameworks
• Familiarity with token economics, latency considerations, and usage analytics
• Ability to challenge and guide engineering teams on modern AI and API architecture, without needing to write code yourself

Nice-to-haves

• Experience working in a scale-up or fast-growing SaaS/tech company
• Experience with contact centre, telecom, or other voice-first products
• Fluency in any additional European language (e.g., Finnish, Swedish, Norwegian, Danish, Dutch, German, Spanish)

Practicalities

• Location: Helsinki HQ (hybrid work model)
• Work permit in Finland: Required
• Start date: Around the turn of the year/ January 2027
• Employment: Full-time, permanent
• Compensation: €5,000 to €8,000 per month, plus potentially including a personal bonus component

What's next?

Submit your application by 8.10.2026. We're reviewing applications continuously, so don't wait too long!

If you have questions, please contact Milja Valentine from the Talent team, milja.valentine(at)leaddesk.com.

About LeadDesk

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Our AI-powered cloud platform is a single solution for outbound sales, inbound sales, and customer service, enabling hundreds of millions of customer interactions every year.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. You're now part of an exciting journey, helping LeadDesk become Europe's most trusted AI-driven, voice-first customer interaction platform.

We welcome people from all backgrounds and walks of life. Our people represent a wide range of cultures, nationalities, and perspectives. We hire based on skills and potential, and we're committed to providing equal opportunity for all applicants.