Technical Integration Manager - Asia

Ixilix is a technology-driven company that builds high-quality solutions and long-term partnerships. Our team is growing, and we are looking for a Technical Integration Manager.

The Technical Integration Manager will be responsible for coordinating the company's product integration activities and managing communication between internal and external stakeholders on technical matters, ensuring timely support for clients in Asian time zones.

Responsibilities

• Providing technical consultation to clients in the Asia region regarding the company's products and supporting them throughout the API integration process
• Configuring working environments for new integrations
• Performing diagnostics and troubleshooting of customer issues, including analysis of service logs
• Handling client inquiries received through chat and helpdesk tickets during Asian business hours
• Monitoring and analyzing the status of the production environment
• Participating in the testing and implementation of software updates
• Preparing and maintaining technical documentation
• Providing technical support to other departments
• Participating in the team's on-call rotation

Requirements

• Ability to work within Asian time zones (GMT+7 to GMT+9)
• A minimum of 2 years of experience in a similar position
• Sound understanding of API testing and the ability to analyze technical requirements and issues
• Proven experience in preparing technical documentation
• Working knowledge of Jira and Confluence
• Basic knowledge of SQL
• Proficiency in reading and analyzing logs
• Experience in software and service configuration
• English proficiency at B2 level or higher
• Strong communication skills
• Customer and results orientation
• Ability to work effectively as part of a team

Nice to have

• Experience working with clients in the Asian market
• Experience with Git
• Experience with monitoring and data visualization tools
• Experience with API tools such as Postman or similar
• Knowledge of REST APIs and JSON format
• Understanding of incident management processes
• Previous experience in a client-facing technical role

What we offer
Rewards & Celebrations

• Team Buildings Compensations
• Memorable Days Financial Benefit

Learning & Development

• Annual fixed budget for personal learning
• English Language Courses Compensation

Time Off & Leave

• Paid Time Off - 24 days
• Paid Sick Time - fully covered sick leave unlimited

Wellbeing Support

• Mental Health Support (Therapy Compensation)
• Holiday Helper Service

Tools & Assistance

• Laptop provided by Company (after probation)

Format of cooperation

• Remote work with working hours aligned to Asian time zones (GMT+7 to GMT+9)
• Availability: Monday to Friday
• Participation in on-call duties in accordance with the team schedule
• Scheduled days off due to public holidays in Ukraine
• The company offers optional business trips (Bratislava), providing opportunities for in-person collaboration

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their team, their collaboration, and the impact they create.
Sounds like you? Let’s connect! We’re just one click away.