The Opportunity:
Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our APAC Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.
Key Responsibilities
As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.
- Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
- Serve as the SME leading multiple client implementation projects ensuring they have successful execution
- Run workshops and client syncs as they progress through the different implementation stages
- Provide post-implementation/Hyper-care support
- Ensure a smooth customer experience by matching the products and Integrations to client needs
- Develop & maintain product documentation with Product teams, providing internal knowledge transfer
- Contribute to the product vision by relaying client feedback and pain points to Product teams
- Troubleshoot and resolve Integration issues by providing technical support for clients
- Play a role in fostering an ever improving culture and customer experience continuously
Here’s What We’re Looking For
Required:
- Fluent in English & Korean as the role will be working across APAC with high focus on Korea.
- 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
- Know how of Integrations and understanding of different project methodologies
- Exceptional client-facing and internal communication skills, both written and oral
- Experience of implementing and configuring software (payment software preferred)
- Familiarity with using APIs or JavaScript libraries
Preferable:
- Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
- Experience with Fintech, Technology or Consulting companies
- Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
- Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.
Technologies We Use
Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite
What We Offer:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.