Technical Enablement & Documentation Specialist

About the role:

• This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows.
  
  Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.

Key Responsibilities:

• Core Responsibilities – Documentation
• Build structured product documentation
• Align documentation with product releases and changes
• Maintain integration documentation (CRM, APIs, data validation)
• Create troubleshooting libraries and error resolution guides

Core Responsibilities – Enablement (Expanded)

• Create enablement assets:
  - Step-by-step walkthroughs
  - Quick reference guides
  - Interactive demos (where applicable)
  - Process maps and visual workflows
  - FAQs, Common pitfalls and how to avoid them
• Deliver lightweight training:
  - Recorded sessions
  - Live walkthroughs
  - Office hours / Q&A sessions
• Support-Driven Enablement

-Convert support tickets into enablement improvements

- Identify repeat issues and create targeted training

-Build decision trees for faster troubleshooting

-Partner with support to reduce ticket volume

• AI-Ready Enablement

-Structure content for AI assistants and copilots

-Create modular knowledge blocks for reuse

-Enable smart search and contextual help

-Contribute to AI-driven support and enablement initiatives

Qualifications:

• Required Qualifications
• 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
• Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences.
• Comfortable working in Agile, fast‑paced, customer‑facing environments.
• Experience with SaaS integrations and CRM systems (Salesforce preferred)
• Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides)
• Strong time management and organizational skills
• Highly coachable and strong ability to implement feedback
• Ability to work closely and collaboratively with the team

Preferred Qualifications

• Video editing skills using software such as (Adobe Suite, ScreenFlow, iMovie)
• Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk)
• AI tools (Claude, Gemini)
• Strong technical understanding (APIs, integrations)
• Ability to translate complexity into actionable guidance
• Strong execution and ownership mindset