Technical Documentation Specialist

Great people. Greater business impact.

About CAI

CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.

This role is part of our Process Manufacturing business unit, which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas, recipes, or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage, bottling, pharmaceuticals, nutraceuticals, chemicals, paint, paper, tile, and supply chain logistics—supporting end-to-end operations from sourcing through production and distribution.

CAI India

CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.

About the Role

The Technical Documentation Specialist is responsible for creating, maintaining, and improving customer- and internal-facing documentation for CAI’s Process Manufacturing products. This role works closely with Product Management, Engineering, Support, and Services to translate complex ERP functionality into clear, accurate, and user-friendly documentation. Success is measured by documentation quality, usability, adoption, and reduced support friction.

Location

Hybrid – Bangalore, India

What We’re Looking For

• 4–7 years total experience

• 3+ years creating technical or product documentation for SaaS or enterprise software

Tech Stack & Tools

• Documentation tools (Confluence, MadCap Flare, Adobe FrameMaker, or equivalent)
• Knowledge base and help center platforms
• Version control and content management workflows
• ERP and SaaS application environments
• Basic API and data-flow awareness for documenting integrations
• Collaboration tools (Jira, Slack, product release tools)

Skills & Qualifications

• Strong experience writing and maintaining technical documentation for complex software products
• Ability to translate ERP workflows into clear user guides, release notes, and help content
• Strong attention to detail and content organization
• Experience collaborating with Product, Engineering, Support, and Services teams
• Experience documenting ERP, manufacturing, or supply chain software
• Familiarity with Agile release cycles and documentation tied to product releases
  
• Experience supporting a global team

Why Join Us

You’ll have the opportunity to drive some of the most critical transformation initiatives in our company’s history. This is a highly visible role working directly with senior leadership to shape the future operating model of CAI. You’ll bring clarity, discipline, and execution focus to complex cross-functional programs while gaining exposure across every function of the business.