Technical Documentation Specialist

About 75F

75F is a global leader in IoT-based Building Automation & Energy Efficiency solutions for commercial buildings. We are headquartered in the US, with offices across India, Singapore, and the Middle East. Our investors, led by Bill Gates’s breakthrough energy ventures, include some of the most prominent names in climate and technology. As a result of our dedicated efforts towards climate action, 75F has earned recognition, securing a spot on the global cleantech 100 list for the second consecutive year in 2022.

In 2016, 75F ventured into India, and in 2019, we entered the Singapore market. We have made significant inroads, emerging as a prominent player in the APAC region, and secured pivotal clients like Flipkart, Mercedes Benz, WeWork, and Adobe. Our Strategic Partnerships with Tata Power and Singapore Power have spread the message of energy efficiency, climate tech & better automation through IoT, ML, AI, wireless technology & the power of the Cloud. Through these partnerships, the company has earned the trust of several customers of repute such as Hiranandani Hospital, Dmall, Spar and Fern Meluha in India and Singapore Institute of Technology, Labrador Real Estate, Instant Group, DBS Bank, Amex in Singapore.

Our cutting-edge technology and exceptional results have garnered numerous awards, including recognition from entities like Clean Energy Trust, Bloomberg NEF, Cleantech 100, Realty+ Prop-Tech Brand of the Year 2022-2023 & 2024, ESG Award Customer Excellence 2023, Frost & Sullivan APAC Smart Energy Management Technology Leadership Award 2021, CMO Asia 2022 Most Preferred Brand in Real Estate: HVAC and National Energy Efficiency Innovation Award by Ministry of Power 2023.

We are looking for passionate individuals who are committed not just to personal growth but are passionate about solving some of the world’s toughest challenges. Opportunities exist for working across the various locations and across functions that the Company is present in. Continuing education is valued. We prize extreme ownership and tenacity above all other things. Finally, we believe we can’t build a new future for the planet without first building a diverse and inclusive team so we hire the best candidates we can based on an evaluation of their potential, not just their experience.

Role: Technical Documentation Specialist, Product Team

Work Location: Bangalore

Experience – 8+ years

MISSION: Technical Documentation Specialist to own documentation across product. The role will need to produce User Manuals and Training materials for various aspects of the products usage on both software and hardware side. The 75F technology stack is engineers, and system analysts. The 75F technology stack is comprised of hardware, firmware, mobile, web UI (i.e., Angular), NodeJS and Java services, Azure CosmosDB, InfluxDB (i.e., time scaled database), machine learning, and big data analytics. This role will be focused on the both hardware and software portion of the stack and the role will need to gain a detailed understanding of their functions. A successful candidate will have a quality-first approach to deliver maintainable, well-documented, and well-illustrated documents. Also he/she will need to adapt quickly to change, be able to collaborate with technical and business stakeholders alike, and be able to champion efficient agile processes, delivery, and DevOps while mentoring others to do the same.

Responsibilities

• Facilitate and own user manual creation and maintenance across various aspects of the product usage.
• Author and publish various product documentation for different software and hardware specifications.
• Conduct audience analysis. Collaborated with various Managers and stakeholders to generate instructional and user guides
• Edit and update all published and in-queue technical documentation as per marketing guidelines
• Produce documents with infographics that are engaging, easy-to-read and visually-appealing to readers
• Communicate effectively with peers and other leaders to drive efficient documents
• Work under the pressure of competing priorities, approaching deadlines, changing feature designs, and missing or incomplete specifications.
• A love of, and alignment with, the 75F mission, virtues & values.
• An Extremely High Technical Aptitude… we are an extremely high- tech company!
• A love of product development, designing and delivery.
• Integrity. At all times and in all situations. No compromise here.
• Enthusiasm & Passion
• Insanely superb written and verbal good communication skills and a high level of professionalism along with the ability to effectively collaborate with cross functional teams.
• Strong time management skills
• Ability to manage multiple projects simultaneously. Must be able to seek input when required, prioritize and drive results.
• Highly collaborative approach to technical document delivery from the standpoint of business domain and requirements.

• Extract and gather information needed to produce effective Help for software features by interviewing internal staff, using our mechanical software and hardware products and features, and researching existing literature
• Take ownership of and drive the complete Help production process, including information gathering, draft production, draft revisions, technical and editorial reviews, and final proofing.

Required Knowledge/Skills, Education, and Experience

• Bachelor’s Degree or higher in Computer Science, Software Engineering, or closely related technical discipline.
• 8+ years in technical content creation and ownershi
  
• Well versed with Product Video Documenation
• Taking highly technical information provided by developers and transform it into understandable, concise Help for the end-user
• Producing short videos. Video production can involve scripting, video capture, and video editing tasks
• Working comfortably with a variety of software tools, including version control systems, structured authoring systems, project tracking software, video production software, graphics editing packages, video conferencing, etc.

• A fast learner, comfortable teaching yourself with new skills and can thrive in a complex and fast-paced environment.
• A love for analytics and various User experience aspects.
• Detail-oriented and highly motivated approach
• Quality-first approach for documents produced
• Desire for continuous learning and improvement
• Desire to work outside comfort zone

And the preferred experience:

• 2+years’ experience in the in the IoT and BMS industry;

• Knowledge of modern agile processes and optimization
• Excellent computer literacy (Outlook, Excel, Sharepoint)
• Ability to learn quickly and adapt to change in a fast-moving environment
• Ability to translate complex business requirements into simple, elegant technical solutions

Benefits:

5 days’ work week.
American MNC culture
Attractive Compensation & Benefits structure

Possibility of being placed in different regions where the Company has a direct presence (Singapore, India, Dubai, USA)

Being a part of one of the world’s leading Climate Tech companies & working with a team of 200 passionate disruptors.

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent, that is highly engaged and eager to innovate.

75F Culture Canvas :