Technical Delivery Manager (Portfolio)

About the role:

We're looking for an experienced Delivery Manager to lead a portfolio of software delivery projects for our U.S.-based clients. This is a strategic leadership role combining delivery excellence, people management, client partnership, and commercial ownership.

As a Delivery Manager, you will be responsible for the end-to-end success of multiple client engagements—from building high-performing engineering teams to driving delivery, account growth, operational excellence, and long-term client relationships.

You'll work closely with executive stakeholders, engineering leaders, and cross-functional teams to ensure exceptional delivery while contributing directly to business growth.

Key Responsibilities:

Delivery Leadership:

• Own end-to-end delivery of a portfolio of software development projects.

• Ensure projects are delivered on time, within scope, budget, and quality expectations.

• Manage project risks, dependencies, and escalations.

• Continuously improve delivery processes and execution standards.

Client & Stakeholder Management:

• Act as the primary point of contact for executive client stakeholders.

• Build trusted long-term partnerships.

• Lead strategic conversations around delivery, roadmap, and business priorities.

• Ensure high client satisfaction and retention.

Account Growth:

• Identify opportunities for upselling and cross-selling services.

• Support business development initiatives within existing accounts.

• Drive account profitability and Gross Profit Margin (GPM) targets.

People Leadership

• Hire, develop, mentor, and retain high-performing delivery teams.

• Conduct performance reviews and career development conversations.

• Foster a culture of ownership, collaboration, and continuous improvement.

• Handle performance management when required.

Financial & Resource Management:

• Manage project budgets and forecasts.

• Optimize resource allocation across multiple engagements.

• Monitor delivery health, utilization, and financial performance.

Operational Excellence:

• Implement delivery best practices and scalable frameworks.

• Drive continuous process improvements.

• Promote AI-powered ways of working across delivery teams.