Technical Delivery Manager

CloudsineAI is a Web and GenAI security company based in Singapore. We have built web security products since 2012. Our WebOrion® platform (https://www.weborion.io)protects enterprise and public-sector customers across Singapore, Hong Kong,Israel, Thailand and Indonesia, covering more than 12,000 URLs. Our customers are government agencies, banks and large regulated enterprises. More about usat https://www.cloudsine.tech.https://www.cloudsine.techhttps://www.weborion.io

Weare now building TraceCtrl, our AI agent security and governance platform for regulated industries in Asia-Pacific. It defends against prompt injection, data leakage and the other risks in the OWASP Top 10 for LLM applications. We are looking for a delivery leader to own our largest enterprise engagements, starting with a large on-premise deployment of TraceCtrl LLM Guards. You own itfrom signed contract to go-live, and you keep it there.

What you will beworking on:

• Own delivery of our largest enterprise and public-sector engagements, from signed contract togo-live and into steady state

• Be the customer's single point of contact on timelines, technical scope and what we committed to in thecontract

• Turn contract requirements into a delivery plan, and work with engineering and DevOps to holdthe milestones

• Give hands-on technical guidance and configure the product alongside the customer. You read thearchitecture. You do not write production code

• Own escalations on enterprise accounts. You lead the conversation with the customer. DevOps leads the technical fix

• Coordinate onsite installation, configuration and go-live at customer premises

• Turn what you learn into onboarding playbooks, so the next enterprise customer goes live faster thanthis one

• Write Scope of Workswith Sales and Product, and manage contract deliverables and change requestswith Finance and Legal

• Report milestoneadherence, SLA performance and customer satisfaction to the CEO every month

What we are lookingfor:

• Bachelor's Degree inComputer Science, IT, Engineering or equivalent

• 5 to 8 years intechnical delivery, professional services or customer-facing engineering

• You have taken largeenterprise or public-sector on-premise deployments from contract to go-live. Beready to name them

• You know contractmanagement, SLAs and delivery governance well enough to argue a change request

• PMP and/or Agile Scrum certified will be a plus

• You are willing totravel to customer sites in the region

• Only Singapore citizensand PRs need to apply

Sendyour CV and a short cover note to [email protected]. In the cover note, tell us about one enterprise deployment you took from contract to go-live: the milestone you missed or nearly missed, and what you did about it. Only shortlisted candidates will be notified.