Technical Customer Success Executive

Job Title: Technical Customer Success Executive

Duration: 12 months with possible extension

Location: Bangalore (Onsite)

Timings: Night Shift - 5:30 PM IST to 2:30 AM IST

Notice Period: (Immediate Joiner - Required)

Benefit:

• Free Dinner
• Subsidised Cab facility for coming to office for Night Shift (5:30 PM - 2:30 AM)
• Free Cab facility for going home from office for Night Shift (5:30 PM - 2:30 AM)

Experience Required:

• A good Technical/Engg bachelor's/Professional degree.
• A background in Solutions/Technical Customer Success/Professional Services is preferred
• 3-6 years of relevant experience.
• Good presentation, verbal and written communication skills.
• Technical Experience - Hands on experience of Javascript, CSS, HTML, Rest Apis , a knack for understanding systems, architecture, and security aspects is required.
• Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently
• Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.

Responsibilities:

• Work with our global customers to identify their target audiences training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption
• Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
• Consult, ideate, and propose optimal digital adoption solutions to our customers using the client Product Ecosystem. Create Content using the client Studio Editor to suit the customers use cases
• Help develop standards and guidelines to ensure consistency in deliverables across projects.

Education:

• Candidate from Computer Science, IT Engineering, MCA or BCA Background is mandatory

Preferred Skills:

• Excellent spoken English skills (Frequently Communicate with North American clients)
• Awareness of diverse cultures and practices across geographies
• Javascript, CSS, HTML, Rest Apis ,systems architecture and security
• Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage
• Candidate from Engineering and Computer, IT background is preferred