Technical Customer Care Professional
Perfect Gym Solutions Pty Ltd · Westmeadows, Melbourne VIC ·
- Work mode
- Onsite
- Category
- Support
Salary: $80,000 – $100,000 per year
Perfect Gym is a cloud-based leisure management platform trusted by 130+ fitness chains across 55+ countries, including 14 of Europe’s top 30 chains. Part of the Sport Alliance group (headquartered in Hamburg, alongside Magicline, Finion and MySports), we’ve been supporting the Australian and New Zealand market from our Melbourne office since 2016.
Our Customer Care team just posted a CSAT score above 98% — and we’re looking for someone to join this close-knit, high-performing group and support our PG software suite.
What you’ll be doing
Handling client support tickets in Zendesk across SMB and Key Account queues
Providing phone support via Zendesk Talk, including start-of-day checks and international calls
Investigating issues using SQL Server (from SELECT-level queries upward)
Searching logs in Kibana/Elastic to trace API errors and payment failures
Raising and tracking bugs in Jira with clear reproduction steps
Maintaining knowledge base documentation in Confluence
Supporting hardware, POS, and access control queries
Gaining exposure to implementation, onboarding, and customer success as projects arise
What we’re looking for
A customer-first mindset with excellent verbal and written English
Strong technical problem-solving skills and attention to detail
A logical, organised approach to relating technical issues to real-world impact
Willingness to learn and work autonomously
Nice to have
Experience in application/technical support, ideally SaaS
Familiarity with Zendesk, Jira, or Confluence (or similar tools)
SQL/relational database experience — the deeper your experience, the better
Exposure to Kibana/Elastic or similar log tools
Fitness, aquatic, or leisure industry background
The details
On-site at our Westmeadows office (close to Melbourne Airport), with remote work available Australia-wide for the right candidate. Open to Australian residents only.
To apply, send your resume and a cover letter.