Technical Consultant
Veeva Systems · North Carolina - Raleigh ·
- Work mode
- Remote
- Employment
- Full time
- Category
- Solutions engineering
- Experience
- 3+ years
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems, the leader in the Industry Cloud for Life Sciences, is seeking to hire an Integration Architect for our Site Solutions Professional Services team. In this role, you’ll help implement integrations for SiteVault, a solution focused on clinical research sites, and play a key part in ensuring customers' long-term success. You will serve as the main point of contact between Veeva and key customer stakeholders to design and support integrations, drive collaboration, manage escalations, and demonstrate value through proactive engagement.
As a Technical Consultant, you'll be responsible for investigating and implementing new integrations with our customers, coordinating with both customer stakeholders and vendor counterparts. You will be entering at the ground floor for our integration team, helping shape both design and implementation strategies for our product. Ideal candidates will have experience leading the design and deployment of innovative integration solutions within the Life Sciences or Healthcare sectors.
Opportunities are available within the United States for this role, which is a remote position with a strong preference for Eastern or Central Time Zone. If a candidate is near an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.
What You'll Do
- Lead the charge in implementing SiteVault eISF, CTMS, and eSource, ensuring alignment with customer goals and sales expectations
- Partner with customer counterparts to grow their use of SiteVault tools and features in alignment with their organizational goals. Build strong relationships and regularly engage with customer decision-makers
- Support Customer Success functions by regularly analyzing on customer health, supporting renewal conversations, and leading reviews to discuss system usage, progress, and growth points
- Drive internal initiatives, such as running supporting customers using the free version of SiteVault in expanding features, defining process and tools for early adoption of new products, or maintaining implementation tools and defining internal team processes.
- Provide valuable feedback to the product team, informing them of customer needs and industry trends
Requirements
- 3+ years of project management experience in enterprise software implementation in life sciences, healthcare, or relevant fields
- Customer-facing project management experience, including gathering requirements with business and system stakeholders, presenting, and managing timelines and a project plan
- Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves
- Typical travel is 10%, but can be up to 20%
- Based in North America
Nice to Have
- SaaS/cloud experience in the management of site CTMS or eISF systems
- Clinical research experience at a research site
- Experience using HubSpot or Asana
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $70,000 - $140,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].