A hands-on technical consultant at an IT managed services provider, combining presales, solution design, and end-to-end delivery of Microsoft 365, Azure, cloud, and networking projects, while acting as a senior escalation point for the service desk and supporting clients throughout the project lifecycle.
Previous experience working within an MSP / Managed Services environment.
Experience delivering IT infrastructure and cloud projects from start to finish.
Strong knowledge of Microsoft 365 and Azure.
Good understanding of networking, servers, virtualisation and cybersecurity.
Experience supporting or designing technical solutions for customers.
Previous involvement in presales, solution design or technical scoping.
The ability to troubleshoot and resolve complex technical escalations.
Strong communication and client-facing skills.
Excellent organisation and project ownership skills.
A genuine desire to develop technically and take ownership of your work.
Responsibilities:
Work closely with clients to understand their technical requirements and recommend appropriate solutions.
Support presales activities, including technical discovery, solution design, scoping and client presentations.
Take ownership of technical projects from initial planning and design through to implementation and handover.
Lead and deliver infrastructure, cloud, Microsoft 365 and networking projects.
Act as a senior escalation point for the Service Desk, providing guidance and resolving complex technical issues.
Produce technical documentation, project plans and solution designs.
Work alongside the Service Desk, Project and Account Management teams to ensure successful client outcomes.
Provide technical consultancy and guidance to customers throughout the project lifecycle.
Identify opportunities to improve client infrastructure, security and overall IT environments.
Ensure projects are delivered on time, within scope and to a high technical standard.
Technologies:
Azure
Cloud
Support
Microsoft 365
Security
Office 365
DevOps
More:
We are an established and growing IT services business based in Horsham, West Sussex, offering a salary of up to £50,000 plus potential commission. This is a varied, hands-on role that combines technical consultancy, presales, project delivery and escalations, with genuine responsibility and client interaction. You will work on interesting and technically challenging projects within a growing IT services environment, with opportunities for career development and the chance to take ownership across the full project lifecycle.