Technical Business Analyst
The Timberline Group · Boca Raton, Florida ·
- Category
- Business analysis
Bridge business needs and engineering for a SaaS product, defining requirements, modeling workflows, and guiding multi-tenant architecture decisions.
Qualifications
Required
Preferred
Responsibilities
Required
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degrees preferred.
- Experience with software development processes, particularly Agile methodologies.
- Familiarity with APIs, data structures, SaaS architecture, and security protocols.
- Proficiency in requirements management tools and process modeling tools (e.g., Lucidchart, Mermaid, Figma).
- SaaS Background: Proven experience in a SaaS environment, with a solid understanding of subscription models, scalability, and cloud-based solutions.
- Analytical Skills: Exceptional ability to analyze complex systems and business processes.
- Communication: Strong written and verbal communication skills to articulate technical concepts to diverse audiences.
- Problem-Solving: A proactive mindset with a track record of developing creative, effective solutions to complex challenges.
Preferred
- IIBA certification, or similar business analysis certifications.
Responsibilities
- Collaborate with stakeholders and technical teams to gather and define business and technical requirements.
- Develop detailed documentation, including functional requirements, user stories, workflows, strawman UI designs and technical specifications.
- Work closely with software architects, developers, and UX designers to translate business needs into technical solutions.
- Serve as a bridge between business-oriented stakeholders and the engineering team to ensure a shared understanding of project goals.
- Analyze existing requirements definition processes to identify inefficiencies and recommend improvements.
- Define and document "as-is" and "to-be" process flows using methods such as gap analysis and impact assessments.
- Leverage experience in SaaS environments to define requirements for a multi tenant, scalable and user-centric clustered architecture.
- Address other technical considerations such as API integrations, data elements, role-based security, user accessibility and back-office admin tools for platform management.
- Lead meetings, interviews, and review sessions to align stakeholders and uncover hidden requirements.
- Provide ongoing communication and updates to ensure alignment between stakeholders and the technical team.
- Support User Acceptance Testing (UAT) by participating in the creation of test cases, validating functionality against requirements, and ensuring quality delivery.
- Assist in troubleshooting and resolving requirement-related issues during development and testing phases.
- Stay abreast of SaaS trends and best practices, contributing insights that drive the competitive advantage.
- Become a subject matter expert in PPM, CRM, ITSM, SDLC and BPM software platforms and competitors.