Technical Business Analyst

Job description

About Cloud Assess

Cloud Assess is a leading provider of training and assessment solutions tailored for operational and vocational education. With our Learning Management System (LMS) for Frontline workers, we empower organizations to upskill teams, maintain compliance, and improve workforce capability efficiently. Our solutions are trusted by globally recognized brands such as Oxfam, Komatsu, and Mitsubishi Electric.

We are now looking for a talented Business Analyst to join our growing product and technology team.

Role Overview

As a Business Analyst, you will play a key role in driving clarity and alignment across the product development lifecycle. Working closely with the Product Manager, you will explore complex problems, engage with subject matter experts, and distill insights into clear, actionable specifications for our engineering team.

Your ability to deeply investigate domain challenges and translate them into structured documentation will be critical to the success of our product delivery.

Key Responsibilities

Discovery & Analysis

• Collaborate with the Product Manager to understand product vision, goals, and priorities.
• Dive deeply into complex business, compliance and product areas to uncover user needs, pain points, and process intricacies.
• Conduct interviews, workshops, and research to gather and validate requirements.

Documentation & Communication

• Translate research and conversations into clear, structured documentation such as business requirements, user stories, and acceptance criteria.
• Create diagrams, workflows, and specifications that provide clarity to both technical and non-technical stakeholders.
• Act as a bridge between business and engineering ensuring shared understanding across teams.
• Work with and give direction to a Product Designer to ultimately create screens and flows.

Product Delivery Support

• Work closely with Designers, Developers, and QA Engineers throughout the development cycle.
• Assist in backlog grooming, sprint planning, and the review of deliverables to ensure alignment with requirements.
• Support testing and validation of new features to confirm they meet documented outcomes.
• Help think through edge cases and make sure the experience works well, simplifying complexity wherever possible.

Key Requirements

Experience

• 3+ years of experience in a Business Analyst or similar product-facing role.
• Experience working in a SaaS or agile software development environment.
• Familiarity with tools like Figma, Notion, ChatGPTor equivalent.
• Proven ability to break down complex problems into manageable components.

Skills & Attributes

• Excellent analytical and critical thinking skills.
• Exceptional written and verbal communication skills.
• Ability to translate ambiguity into clarity.
• Collaborative mindset and comfort working across multidisciplinary teams.
• A natural curiosity and desire to deeply understand how things work.

What You'll Love About Us

• Be part of a fast-growing SaaS company making a meaningful impact.
• Collaborate with a passionate, cross-functional team solving real-world problems.
• Flexible, remote-friendly work environment with a strong, supportive team culture.
• Work on a product that's shaping the future of vocational education.

How to Apply

Please email the below to [email protected]

• Your CV
• A short video (3 minutes or less) introducing yourself and telling us why your experience makes you a good fit for this role.

You can use any tool you like to record the video (Loom, YouTube, Google Drive, etc) - Ensure the link is accessible