Technical Business Analyst

Job Description

An exciting opportunity has arisen for a highly motivated individual with exceptional analytical and written communication skills to join our IT team as a Technical Business Analyst. Reporting to the Systems Design Manager, the successful candidate will collaborate with both the operational and technical departments transforming requirements into system solutions that fit the needs of the business.

The ideal candidate will have experience in the creation of process analysis, facilitation of workshops, elicitation of requirements, creation of user story documents, creation of technical design documents / technical specifications, strong stakeholder management skills, have experience working with Waterfall, Agile or Kanban development methodologies.

The candidate should be a critical thinker, driven to drive continuous improvement, be an effective communicator and a team player, have a natural curiosity with the ability to work on your own initiative, ambitious for personal development and learning, proactive and efficient, with strong interpersonal skills.

Key Responsibilities

• Work in collaboration with Stakeholders, Operational Business Analysts, Developers, Test Analysts gathering requirements and transforming into actionable technical design documents.
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  Review and understand User Stories from the Operations team and transform these into actionable technical design documents for the development team, translating business requirements into technical artifacts.
• Use clear communications to liaise with colleagues to understand the specifics surrounding an idea for change and explain options for the system functionality.
• Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• Liaise with Line Manager, escalating any challenges with suggested resolutions.
• Meetings with key project members throughout the change control process.
• Creation of documents such as Project Roadmaps, Project Plans, Technical Design Documents, Specifications, Test Scripts, Procedure Documentation, System Manuals.
• Understanding requirements and design solutions to ensure acceptance criteria is met.
• Work with minimal direction to complete tasks and defined outputs linked to the project.
• Identify areas where process and service improvements can be made and develop recommendations.
• Answering queries and reporting to senior staff where appropriate.
• Ensure that project administration is carried to ensure the projects are always kept up to date.
• Assistance with testing, Identify the test scope, create test plans and test cases, execute test cases, document defects and raise with developers.
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  Out of hours implementation testing once a week. Out of hours’ time is recorded and given back.

KEY SKILLS/COMPETENCIES

Adaptability & Flexibility

• Excellent analysis skills and logical approach to problem-solving.
• High attention to detail.
• Adaptability and Resilience to changing circumstances and acting in a manner that facilitates the change process.
• Redirects efforts proactively applying an understanding of the reasons to support colleagues.
• Recognises the need for change and makes recommendations accordingly.

Co-Operation and Teamwork

• Participates as a team member acting with integrity, creating effective and professional working relationships with colleagues.
• Co-operates openly and honestly with colleagues and participates in team activities, sharing experiences and ideas.
• Assists other team’s and team members when necessary.

Monitoring and Controlling Progress

• Actively monitors the progress of day-to-day work and acts to achieve targets.
• Provides feedback to senior management of any potential challenges.

Knowledge of Process

• High competence in Microsoft – Visio, PowerPoint, Excel & Word.
• Knowledge of Azure DevOps or Click Up would be beneficial.
• Experience in SQL would be beneficial.
• An understanding of C#, Classic ASP, Java would be beneficial.
• Knowledge of the mortgage process would be beneficial.
• Experience in a Change Control environment including the creation of documents such as Project Roadmaps, Technical Design Documents, Specifications.
• Understanding / Experience of Waterfall, Agile & Kanban Methodologies

Communication

• Takes on board feedback from the business and communicates feedback to manager where required.
• Communicating facts and concepts so they can be easily interpreted and understood by others.
• Possess strong communication skills to effectively engage with individuals at all levels of the organisation, adapting communication style and approach to accommodate different personalities and preferences, fostering positive and productive interactions across the board.
• Maintain a balanced approach when sharing information, providing enough detail to ensure clarity and understanding without overwhelming the recipient, tailoring the amount of information to suit the individual’s needs and preferences.
• Communicates in plain English, speaking clearly and fluently and using correct grammar in all written work.
• Listens to instructions and passes on information as directed.

Planning Own Work

• Establish a daily course of action to accomplish day to day work targets.
• Is aware of team’s priorities, targets and objectives and plans own work accordingly.
• Is realistic with timescales.

Keystone’s Values

Our Values help define who we are as Keystone Property Finance. They come from the beliefs we hold, the way we behave and how we want to work together for our customers. A successful candidate will display all of these.

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  Resilience: Determination within our approach and perseverance.
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  Adaptability: Embracing change and adapting our communication style to others.
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  Integrity: Always doing the right thing and always with honesty.
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  Excellence: Achieved through constant improvement and as a natural result of committing to our shared values.

(Please note we are a company based in England)