Technical Business Analyst (entry level) - SPVL

We are looking for Business Analyst to join one of the Top University in Singapore!

• BA role for someone who enjoys understanding how people work, improving processes, and using technology to solve practical problems
• Basic up to $4,200, collaborative working environment and great career growth
• Entry level with programming skills in Python/SQL are welcome to apply

Responsibilities:
Business Analysis and Digital Transformation

• Engage users to understand their needs and translate them into clear, actionable business requirements for internal teams and vendors.
• Support digital transformation projects by reviewing existing processes and identifying opportunities to simplify, improve or automate manual work.
• Prepare user stories, process flows and requirements documentation for new systems, features and enhancements.
• Support workshops, maintain requirements and action logs, and follow up on outstanding items to keep projects moving.
• Prepare test scenarios and scripts, coordinate user acceptance testing, record results, and track defects through resolution.
• Help develop user communications, training materials and rollout support for new systems and changes.

Systems, Data, and Programming Support

• Provide Level 2 support for issues raised by users, investigate possible causes, and work with Central IT, Enterprise IT, NTU Shared Services, or vendors on resolution.
• Perform system configurations using low-code tools and support system changes and enhancements through testing, defect logging and post-implementation checks.
• Use Excel and SQL scripting to extract, clean, reconcile and analyse data for operational reviews and reporting.
• Assist with data preparation, cleansing and migration activities when needed.
• Monitor data quality and system performance and flag unusual trends or issues for follow-up.

Requirements:

• A degree in Computer Science, Information Systems, Information Technology or a related discipline.
• Fresh graduates interested in business analysis, systems, or programming are welcome to apply.
• Ability to understand user needs and document requirements clearly and accurately.
• A basic understanding of the system development lifecycle, from requirements and testing through to rollout and support.
• Good working knowledge of Excel. Exposure to SQL, Python, VBA, or low-code tools would be an advantage.

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Liew Chien Hui (Vivian) - R2090138
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