Technical Business Analyst

Job Title:

Technical Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Technical Business Analyst

Location: Omaha, NE (Onsite - 5 Days a Week)

We are looking for a highly analytical Technical Business Analyst with 8+ years of experience to help bridge business needs, system behavior, and engineering execution. In this role, you will translate complex business goals into clear technical requirements, uncover root causes behind system and user issues, and partner closely with product, architecture, UX, and engineering teams to drive successful end-to-end delivery. This is an exciting opportunity for someone who thrives in a collaborative Agile environment and enjoys working across web, mobile, and integrated systems.

Responsibilities

• Develop a strong understanding of system behavior across applications, platforms, and integrations.
• Analyze user-reported issues through root cause investigation, data validation, and structured documentation of findings.
• Partner with Product Management to refine high-level business needs into detailed software and system requirements.
• Break down business and product requirements into epics, features, and granular user stories with clear acceptance criteria.
• Collaborate with technical leads and engineering teams to proactively explore current-state systems and understand existing application functionality.
• Define requirements that account for workflows, system integrations, data mapping, dependencies, edge cases, and user experience considerations.
• Create and maintain integration requirements, including interface specifications and documentation for connected systems.
• Work closely with UX designers to ensure requirements align with intended customer and user journeys for web and native mobile applications.
• Support Agile product planning, release planning, backlog refinement, and sprint planning activities in partnership with Project Managers and Scrum Masters.
• Facilitate effective communication between technical and non-technical stakeholders to drive alignment and delivery confidence.
• Translate business objectives into scalable technical solutions that support functionality, usability, and operational efficiency.
• Operate with a high degree of ownership, initiative, and independence while contributing to a collaborative team environment.

Qualifications

• 8+ years of experience working on software application or development projects as a Technical Business Analyst.
• Experience ensuring requirements fully capture workflows, data needs, integrations, business rules, edge cases, and user interactions.
• Experience partnering with development teams building web and native mobile applications.
• Experience using Azure DevOps, Jira, or similar tools for backlog management and software release planning.
• Hands-on experience with API integrations, API documentation, and database-related analysis.
• Familiarity with observability and troubleshooting tools such as Splunk, App Insights, DataDog, or similar platforms is a plus.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong written and verbal English communication skills.
• Ability to work effectively with minimal supervision in a fast-paced, delivery-focused environment

The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Onsite

#Omaha

#Nebraska

#Concentrix

Location:

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE