Technical Associate, Deskside Support - Winter 2027 Co-op/Intern
Definity Financial Corporation · Waterloo, ONT, Canada ·
- Seniority
- Intern
- Employment
- Internship
- Category
- Support
YOUR NEXT CO-OP PLACEMENT
Work term: Winter 2027
Work term length: 4 or 8 month (Fulltime in Office)
From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.
If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.
What can you expect in this role?
Reporting to the Manager, Deskside & Support, the Co-op Student supports new and existing systems and technology for Economical Insurance. The Summer Co-op works in a team environment to deliver a high quality of customer service and technical support with a focus on response and resolution to support business operations.
What you’ll be doing:
- Technical support and troubleshooting of hardware, software and application issues.
- Resolving incident and request tickets from the Service Desk.
- Installing, upgrading, maintaining and decommissioning hardware and software
- Deploying client hardware
- Service and support of printers and multi-function devices.
- Scheduling, supporting and troubleshooting video conferencing.
- Collaboration with third level for technical analysis and problem resolution.
- Diagnosis and investigation to identify underlying root cause.
What you bring:
- Working towards a university degree/college diploma in a technology, business or related discipline
- Demonstrated technical aptitude and ability related to both hardware and software
- Some lifting of computer equipment may be required (approximately 40 lbs)
Did you know?
- We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
- We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
- We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.
What can Definity offer you?
- Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
- Culture of accountability, empowerment, and collaboration.
- Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
- Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
- Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!