Technical Architect

Job Description

Overall purpose of the job:

Exponential-e is in the market for a Technical Solutions Consultant who can support the Public Sector Sales Team, creating customer facing solutions and supporting internal requirements on a range technologies and capabilities, but with a strong focus on Wide Area Networks and Network Connectivity designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs, exposure to one or more elements of the Public Sector customer base (including Central Government, Local Government, Regulatory Authorities, Health and Social Care, Education and Higher Education) and be able to provide: “Pre-Sales” Solutions support internally and externally to Public Sector Sales Team working on complex solutions, managed service outsource models, network and basic voice or cloud projects

• Work as a team player to assist in the smooth running of the Solutions department

• Closely interact with the engineering department during the design stage of new solutions

• Understand and advocate best practice in Public Sector solution design, such as security standards, network design, compliance and governance.

• Be able to assimilate customer requirements and provide pragmatic, innovative solutions.

Primary product focus areas:

• WAN Portfolio: VPLS, Data Connectivity and Wireless – Nokia, Cisco, Checkpoint and Juniper platforms

• LAN and WiFi Portfolio – Including, but not limited to Cisco solutions

• Unified Communications & contact centre portfolio – including Broadsoft and Cisco Unified Communications

• Voice portfolio: Hosted and traditional voice offerings – including PSTN and SIP technologies

• Hosting & Cloud – Including the VMware stack

• Managed IT & Professional Services

Key responsibilities for this job:

• To engage with Public Sector Sales Team from the early stage of the opportunity cycle

• Technically qualify new opportunities in conjunction with the commercial qualification

• To attend customer meetings with Public Sector Sales Team

• To present and inform Mid-level and CXX level customer stakeholders

• To define solutions, create design artifacts ( such as Network Diagrams, Solution Descriptions, Bill of Materials )  To participate in customer conference calls when required

• The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity

• Support the Public Sector Sales Team with input to the commercial aspects of the opportunity – such as Bill Of Materials, Dependencies and Risks

• To take opportunities that may deal with elements of unknown information and define an assumptive or prescriptive approach

• Work very closely with the Exponential-e Bid Team and Public Sector Sales Team to respond to tenders (RFI/RFP)

• To act as a central point of contact and provide technical support within existing accounts

• Create a close working relationship with the wider solutions design teams and the engineering / delivery departments in order to validate proposed designs and solutions

• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

A key element of the role will be to own the end-to-end proposition for a significant number of small and medium sized opportunities at a technical and design level. The candidate will identify run-rate and repeatable propositions, having a good eye at enabling re-use. We have invested in significant on-line tools to enable our business and the candidate should be able to quickly assimilate these portal driven sales and solution tools into their workflow.

Knowledge and experience required:

• Significant IT / Telecoms experience

• Experience in a pre-sales environment with the ability to talk confidently about technical solutions

• Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience  Good commercial acumen

• Proven technical design skills and the ability to create design documentation

• Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP

• Juniper platform experience, SRX and EX series

• Cisco technology experience

• A minimum of one additional discipline listed below: Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable o Knowledge of LAN (wired and wireless) environments desirable o Familiarity with Private & Public Cloud architecture would be advantageous o Previous hands on technical experience is desirable

• Documentation Skills including Microsoft Word, Project and Visio o A familiarity with Enterprise Architecture methods ( although practical experience not mandatory ) such as

TOGAF

• An understanding of government networks such as N3, HSCN, PSN, JANET or other similar sector specific environments would be advantageous