Technical Architect Director - PubSec - Mulesoft Canada
Salesforce · Canada - Toronto ·
- Employment
- Full time
- Category
- Architecture
- Experience
- 5+ years
Salesforce · Canada - Toronto ·
Slack Enterprise · Toronto, Canada
qualified · Remote (US/Canada)
Salesforce.com · Singapore
Salesforce.com, inc. · Buenos Aires, Argentina
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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Director Technical Consulting- Mulesoft
Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates must be Canadian citizens — permanent residents are not eligible for this clearance level.
Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be a Canadian citizen and eligible to obtain clearance as a condition of employment.
Director Technical Consulting
About Salesforce & Role Summary
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional Services customers. Drawing on 15+ years of deep data experience, you set the technical vision, advise customer
executives at the CxO level, and lead the delivery of a governed, AI-ready data foundation across a progressive, customer-calibrated maturity journey. You are the definitive authority on bringing the Data Foundation Delivery to life including core data capabilities, associated frameworks, and ability to operate
across one or more of the platform stack (Salesforce Data 360, Informatica IDMC, MuleSoft).
As a Salesforce leader, you help customers bring the Salesforce ecosystem into the broader landscape of technology investments they have already made — directing both platform-agnostic execution (interoperable, open-standards, multi-vendor) and platform-centric execution (Salesforce-native), so thedata foundation fits the customer's reality rather than forcing a single stack. Every foundation is built with governance, quality, security, and privacy embedded from day one, and serves both traditional analytics for people and agentic AI for machines.
Above all, you champion AI-based professional services delivery: you set the standard for how engagements use AI tools like (Claude Code, Gemini, Lucid AI, NotebookLM) to compress delivery effort while raising quality and consistency, and you author the reusable IP — prompt templates, skills, and
agents — that scales delivery. You are an industry thought leader who shapes the practice's point of view on the agentic future of the SaaS industry, translating where enterprise data, AI agents, and the SaaS ecosystem are heading into how we advise and deliver for customers today.
This is a customer-billable delivery role — a senior individual contributor accountable for engagement outcomes and hands-on technical leadership, not an internal people-management position.
What You Will Do (Key Responsibilities)
Strategic Advisory & Executive Alignment
● Serve as trusted advisor to customer CxOs; shape data strategy and the business case
● Own executive discovery, maturity assessment, and the phased, customer-calibrated roadmap
● Frame guidance as adaptable options, meeting customers at their entry point (customer-360,
regulatory governance, analytics modernization, unstructured/RAG)
● Represent the practice in the most complex, high-stakes engagements
Architecture Leadership
● Set target-state architecture across Data 360 / Informatica IDMC / MuleSoft
● Balance platform-agnostic and platform-centric execution — position Salesforce as the center of
gravity while integrating cleanly with the customer's existing multi-vendor technology
investments (data platforms, warehouses, lakes, and tools)
● Approve architecture decisions; validate through scoped POCs before production build
● Ensure value is delivered every phase (no big-bang), with governance-first discipline
● Guarantee dual-consumption design: analytics for people and agentic AI for machines
Delivery Oversight & Risk
● Provide architectural governance and quality assurance across concurrent engagements
● Own delivery risk: exec buy-in, business engagement, scope, and dependency management
● Ensure security, privacy, and governance controls are embedded from the start
AI-Augmented Delivery Leadership
● Set the standard for AI-augmented professional services delivery — embed AI tools (Claude
Code, Gemini, Lucid AI, NotebookLM) across the full engagement lifecycle to compress effort and
raise quality
● Define the practice's approach to capability-driven (not tool-centric) reusable assets — prompt
templates, skills, and agents that any consultant can run to deliver a capability
● Establish measurable AI-acceleration targets and quality guardrails; institutionalize what works
into the playbook
● Ensure human-at-the-helm governance so AI-accelerated delivery stays trusted, auditable, and
grounded
Industry Thought Leadership (Agentic SaaS Future)
● Own the practice's point of view on the agentic future of the SaaS industry — where enterprise
data, AI agents, and the SaaS ecosystem are heading, and what it means for customers
● Translate that vision into how we advise and deliver: reference architectures, POVs, and
forward-looking roadmaps for AI-ready, agent-native data foundations
● Represent the practice externally and internally — publish POVs, brief executives, and shape the
market conversation
● Bring experience-based thought leadership into engagements, positioning customers ahead of
the agentic shift
Delivery Leadership & Enablement
● Author and evolve the Data Foundation Delivery Playbook, accelerators, and reference IP
● Provide hands-on technical leadership to the engagement delivery team; guide Senior Advisors,
Architects, and Consultants on the account
Governance & Handoff
● Establish stewardship, RACI, and sustainable customer operating models
● Ensure executive-ready summaries accompany deep technical detail on every engagement
What You Bring (Preferred Experience)
● Unified Identity & Harmonization — identity resolution, match/merge, golden records
● Master Data Management — domains, survivorship, hierarchies, 360 views
● Unstructured Data Management — document ingestion, chunking, embeddings, RAG grounding
● Data Architecture & Semantic Modeling — conceptual/logical/physical models, semantic layer,
glossary
● Data Integration, Orchestration & Activation — API-led connectivity, CDC, real-time events,
activation
● Data Trust, Security & Privacy — classification, access control, masking, Einstein Trust Layer
● Data Governance & Stewardship — catalog, lineage, data quality, stewardship & policy
● Industry Data Models & Accelerators — FSC, Health Cloud, Manufacturing Cloud blueprints
● Data Platform & Infrastructure — lakehouse, compute, catalog, cloud foundation
● Analytics, BI & Data Observability — dashboards, self-service BI, freshness/quality monitoring
Required Qualifications
● 15+ years of deep, hands-on data experience across data architecture, engineering, MDM,
integration, and governance
● Demonstrated leadership of enterprise-scale data platform and AI-readiness programs
● Deep expertise across one or more of Salesforce Data 360, Informatica IDMC, MuleSoft
● Authority-level data modeling and semantic/metadata modeling
● Strong command of data governance, quality, security, and privacy (e.g., GDPR/CCPA/HIPAA)
● Proven CxO-level advisory and the ability to lead multi-workstream delivery
● Track record integrating a vendor platform into complex, heterogeneous enterprise landscapes
— balancing platform-agnostic (open-standards, multi-vendor) and platform-centric
(Salesforce-native) approaches
● Deep fluency leading AI-augmented delivery — using AI tools as a core part of the workflow and
building reusable prompt/skill/agent assets
● Recognized industry thought leadership on enterprise data, AI, and the agentic future of SaaS
(POVs, speaking, published perspectives)
Certifications
At this level, a proven delivery and thought-leadership track record carries the most weight —certifications are preferred, not required, but strengthen credibility with customers.
Preferred Certifications
● Salesforce Data Cloud Consultant
● Salesforce Certified Data Architect
● Salesforce Agentforce Specialist
● Salesforce Certified Integration Architect
● TOGAF
Additional Pluses
● Informatica IDMC / MDM certification
● MuleSoft Certified Integration Architect
● DAMA CDMP or CDMC (data management / cloud data management)
Preferred / Differentiating Strengths
● Track record delivering agentic AI / RAG on a governed data foundation
● Deep industry expertise in Financial Services, Healthcare, or Manufacturing
● History of building delivery IP, accelerators, and prompt/skill/agent libraries
● Extensive Professional Services / customer-facing leadership at enterprise scale
How Success Is Measured (First 12 Months)
● Certification Attainment: Complete required certifications to be compliant and ready for customer
engagements
● Customer Impact: Complete RAMP quickly to be billable and execute one or more customer
engagement
● Architecture standard: consistent, governed, dual-purpose foundations delivered across the
portfolio
● Business outcomes: clear business (not just technical) value realized and adopted
● AI-augmented delivery: measurable acceleration and quality gains from AI tooling, with reusable
prompt/skill/agent assets adopted team-wide
● Thought leadership: a defined, published practice POV on the agentic SaaS future that shapes
customer engagements and market positioning
● Enablement: delivery teams on your engagements ramped and productive through your technical
leadership and reusable assets
Cloud/Platform Requirements: In addition to the above.
8 - 10 years experience supporting customers using Mulesoft(required).
Preferred Qualifications:
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 130,300 to CAD 180,300 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.110 salesforce.com Canada Corporation · Vancouver, Canada