Technical & Application Support Officer

About the Opportunity

The Technical & Application Support Officer plays an important part in providing technical support and application management to ensure the reliability, performance, and security of ONRSR's IT systems and applications.

A key focus of the role is providing holistic application management including technical assistance, resolving application issues, maintaining system performance, supporting end-users, and ensuring reliable IT operations to enable business continuity and compliance.

Reporting to the Manager, Service Delivery & IT Operations, you will provide second-line support for all ONRSR business applications including SharePoint, PowerApps, Teams, and OneDrive issues escalated from the service desk and proactively support the BTS team by acting upon service requests during high demand periods including logging, triaging and prioritising incoming tickets via FreshService.

You will also play a key role in identifying recurring issues, recommending solutions and ensuring applications align with organisational needs, internal policy and compliance requirements.

With approximately 180 employees nationally, the organisation has recently undergone a restructure within its technology division, identifying new capabilities to support its future direction – so it’s an exciting time to join!

About you – your impact and contribution

To be successful in the position you should have:

• Strong customer focus and empathy, with clear, patient communication and a commitment to sharing knowledge, building capability, and providing measured, practical support.
• Proven success engaging with a range of MSPs
• Strong hands-on experience with Microsoft 365 administration, including Microsoft Power Apps, Power Automate and SharePoint Online configuration.
• Demonstrated experience in developing and maintaining work instructions, processes and procedures along with quick reference guides and user instructions
• Proven analytical and troubleshooting ability and a sound understanding of M365 security, permissions, and lifecycle management
• Microsoft 365 Certified: Microsoft 365 Administrator, Teams Administrator Associate, Power Platform Fundamentals and Administrator Expert

Our Organisation and Culture

The Office of the National Rail Safety Regulator (ONRSR) has the responsibility for regulatory oversight of rail safety throughout Australia. As an independent regulatory authority, ONRSR pursues safe railways for Australia by encouraging safe rail operations, enforcing national compliance with the Rail Safety National Law and promoting and improving rail safety across the country.

Be part of a values-led organisation with a strong commitment to its Culture Blueprint - the foundation for our purposeful, diverse and inclusive workplace and a key contributor to how we achieve our vision of Safe Railways for all Australians.

We are passionate about supporting Our People

At ONRSR we work together to deliver exceptional outcomes for Rail Safety for all Australians. Our colleagues have an impact far beyond work, and you’ll be part of a team that is contributing to enhancing safety outcomes.

• You will be part of a $26 billion industry employing over 142,000 people that is at the forefront of innovation, productivity, and world’s best practice.
• We invest in building the capability of our people through customised learning and development programs and by growing your curiosity and experience.
• Employee Assistance Program and Peer Support Network.
• Mentoring for your own development and the opportunity to mentor others.
• Extra 3 days leave with Christmas closedown for all colleagues.
• Salary packaging of car.

We support healthy work life balance, encourage ongoing learning and growth, and offer flexible work options to help our people succeed both professionally and personally. Whether you’re building new skills or deepening your expertise, you’ll find a team environment that’s focused on connection, contribution, and continuous improvement. Further details on the benefits of working at ONRSR can be found at

The application process

Not sure you meet all the requirements? That’s okay — we’re interested in people who may not tick all the boxes. If this sounds like a place you’d thrive, we’d love to hear from you.

To Apply, please submit your resume along with a cover letter outlining why you are interested in the role and how your experience aligns with what we are looking for.

More information can be found in the Position Description which is attached below and can also be found at:

As part of the recruitment and selection process, shortlisted candidates will be required to undertake a national criminal history check. Please note that the outcome of this check will be considered in context and does not automatically disqualify applicants from progressing.

Enquiries to: Kirsty Cochrane – [email protected]

Salary: $101,076 – $106,348 p.a. + 12% super

Applications close: Wednesday, 2 September 2026 (6pm)

At ONRSR, we’re committed to building a diverse, inclusive and respectful workplace where everyone feels valued. We welcome applications from people of all backgrounds, including those of diverse gender identities, sexual orientations, cultures, religions, ages, abilities and neurodiversity.

If there’s anything we can do to make the recruitment process more accessible or comfortable for you, please let us know – we’re here to support you.

We also commit to responding to every applicant.

NOTE:

• You must be an Australian citizen, permanent resident or hold a valid work permit or visa, as we are unable to provide sponsorship.
• Applications are sought from direct candidates only. No agencies please.
• Application closing dates are at the discretion of ONRSR and may change without notice.

• Position Description - Technical & Applications Support Officer