Technical Application Service Specialist
lbg · Hyderabad Knowledge City (LTC) ·
- Work mode
- Hybrid
- Experience
- 4+ years
- Company size
- 1000+
lbg · Hyderabad Knowledge City (LTC) ·
End Date
Sunday 28 June 2026We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid WorkingJob Description Summary
The requirement is for a Technical Application Service Specialist with 4–6 years of experience, having strong expertise in SQL and relational database performance tuning, along with hands-on experience in scripting using Shell or Python. The role demands solid operational exposure in SRE/L2 support, incident management, and monitoring tools such as Dynatrace.Job Description
Job Title: Technical Application Support Specialist
Experience: 04 to 07 years
Location: Hyderabad
Working Pattern: Hybrid
As a Service Specialist in Financial Wellbeing, you will be capable of working independently, managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.
Working within the Financial Wellbeing Platform your focus will be to engage and collaborate towards the pivotal roles required in the next stage of our transformation journey. Our Platform purpose is to create a leading experience to help our customers before, during and after financial difficulty. Focus on helping customers to become more financially resilient and improve their overall financial wellbeing. We aim to achieve this purpose through improving colleague tools and applications, creating, and enhancing these to allow customers to better understand and manage their day-to-day finances, and by simplifying the Customer Financial Assistance systems through an increased focus on SRE improvements, SLI/SLO's, Data engineering controls, Test Automation, DevOps, Cloud Technologies, Rationalisation, and collaborations across our squads.
At Lloyds Banking Group, we're inspired by a clear purpose; to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities. Our aim is to create a forward-thinking engineering culture that supports the Customer Financial Assistance in delivering high quality, efficient and positive impact outcomes for our customers. This role is a key operational contributor who champions the availability of service for our customers and colleagues. Representing Service Delivery, they will support Leads and Product Owners to enforce Service principles, controls, standards and processes within the Financial Wellbeing Platform Lab.
You'll join a dynamic team which will work closely with Chester/London based colleagues, who are passionate about new ways of working and new ideas. Developing Operational Run capability by working as a team, learning from peers, and a coach attitude to share knowledge to increase speed on how to build serviceability into the design and architecture of new solutions, minimising risk and delivering cost efficient software. In addition, they will raise any insights into the performance of existing software solutions - ensuring that Labs prioritise effectively across existing issues and new features from their Product backlogs.
Overall, in this role you should be able to collaborate with the team, but is able to learn, coach, and support the development of others, whilst providing guidance in their area of knowledge. Being involved in cross-disciplinary teams, they should be able to showcase excellent interpersonal and communications skills. Engaging into a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and to support methods to remove routine tasks, whilst being quick learners who can learn and adapt to new tools and technologies being used within Lloyds and the wider industry.
As a team we accept 24*7 responsibility for service availability, currency, and performance. This is a team level role and will blend both developing technical expertise with great passion for developing both yourself and collaboratively with others.
Responsible to lead the way to keep the platform service safe, always contributing to the deployment of service resiliency, and focused on continuous improvements & automation.
What are we looking for (Behaviours & Competencies)
We believe that people don't fit accurately into roles, and we value everyone's individual skills, experience, and knowledge. These are some of the skills we're looking for:
Must Have Skills -: Strong in SQL, Relational Database performance tuning, Scripting (Shell scripting, Python) Operational exp: SRE/L2 support, incident management, Dynatrace Cloud: GCP (preferred) else Azure or AWS Awareness of cloud DevOps, CI/CD tools
Technical Application Support Job Profile
As a Technical Application Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues.
They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem solving skills, and taking on more responsibility in customer issue resolution. Job Description
We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and adopts every background.
We all learn and develop our experience over time, but we know that having the right approach is the key to being successful. So whilst skills, knowledge and prior experience are important to us we want people who are passionate, highly motivated, and enthusiastic with an inquisitive and curious approach to work.
Our group values of Keeping it Simple, Making a Difference Together and Pitting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us.
At LBG, we’re invested in your continual development. That’s why we champion a collaborative learning environment that will support you with time to grow, career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.
On top of our platform team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people. Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications on a CV. So if even if you can’t say ‘yes’ to all of the above, but you’re self-motivated, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we’d love to hear from you…
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.
As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.