Technical Application Engineer
· UTRECHT, Netherlands ·
- Employment
- Full time
- Category
- Industrial engineering
Technical Application Engineer
Do you enjoy taking ownership of complex technical environments? Do you like combining infrastructure, security and automation to keep mission-critical SaaS platforms? Then join the team behind Benefits-Plaza, Keylane's all-in-one Employee Benefits platform that connects employers, insurers and payroll providers across the Netherlands. A person smiling in an indoor office environment surrounded by green plants and wooden planters, representing a welcoming and eco friendly workplace at Keylane Careers.
As a Technical Application Engineer within our Technical Application Management (TAM) team, you are responsible for the availability, performance, security and continuous improvement of the Benefits-Plaza platform.
You'll work closely with experienced engineers and act as a technical expert for one of our most important SaaS solutions. This is a hands-on role where infrastructure, middleware, security and automation come together.
You'll regularly balance operational continuity, customer expectations and security requirements while making sound technical decisions under pressure.
You'll be responsible for: - Drive the resolution of complex platform incidents and problems, ensuring timely recovery while acting as the technical escalation point for internal teams and stakeholders. - Monitor the Benefits-Plaza platform and proactively resolve operational issues, including resource bottlenecks, application outages and middleware failures (e.g. disk space, CPU usage and Tomcat availability). - Contribute to daily operations: handling service requests and standard changes, following agreed ITIL processes. - Managing service requests and standard changes in line with ITIL processes. - Managing web service integrations, including networking, whitelisting, security configuration and end-to-end technical validation. - Planning and executing maintenance activities, including patching and upgrading technologies s...
Do you enjoy taking ownership of complex technical environments? Do you like combining infrastructure, security and automation to keep mission-critical SaaS platforms? Then join the team behind Benefits-Plaza, Keylane's all-in-one Employee Benefits platform that connects employers, insurers and payroll providers across the Netherlands. A person smiling in an indoor office environment surrounded by green plants and wooden planters, representing a welcoming and eco friendly workplace at Keylane Careers.
As a Technical Application Engineer within our Technical Application Management (TAM) team, you are responsible for the availability, performance, security and continuous improvement of the Benefits-Plaza platform.
You'll work closely with experienced engineers and act as a technical expert for one of our most important SaaS solutions. This is a hands-on role where infrastructure, middleware, security and automation come together.
You'll regularly balance operational continuity, customer expectations and security requirements while making sound technical decisions under pressure.
You'll be responsible for: - Drive the resolution of complex platform incidents and problems, ensuring timely recovery while acting as the technical escalation point for internal teams and stakeholders. - Monitor the Benefits-Plaza platform and proactively resolve operational issues, including resource bottlenecks, application outages and middleware failures (e.g. disk space, CPU usage and Tomcat availability). - Contribute to daily operations: handling service requests and standard changes, following agreed ITIL processes. - Managing service requests and standard changes in line with ITIL processes. - Managing web service integrations, including networking, whitelisting, security configuration and end-to-end technical validation. - Planning and executing maintenance activities, including patching and upgrading technologies s...