Key Responsibilities
- Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
- Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
- Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
- Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
- Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
- Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
- Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
- Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
- Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.
Required Experience
- 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
- Understanding of Australian and New Zealand payments schemes and clearing arrangements.
- Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
- Experience supporting business-critical applications in a highly regulated environment.
- Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
- Proven track record managing production incidents, operational risk, and service resilience.
- Knowledge of technology governance, change management, risk frameworks, and operational resilience.
- Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
- Strong analytical, problem-solving, and decision-making capabilities.
- Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
Skills
- Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
- Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
- XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
- Production Support: L1/L2 incident resolution and log triage
- Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
- Business Continuity and Disaster Recovery
#LI-Hybrid
#LI-RW2
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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