Technical Analyst IV - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

Develop technical documentation and designs; analyze and test applications and data structures; provide end-user support and training for new applications and data structures; and conduct post-implementation reviews of systems and reporting solutions that support customers and management.

REQUIRED QUALIFICATIONS

Required Work Experience

Level 1:

• One year of college-level coursework in system requirements design and interpretation and/or the support of production systems.

Levels 2-4:

• Three years of experience in computer technology and/or information systems.
• Two years of experience in data analysis, data management and integration, data extraction, and analytical reporting.

Required Education

All Levels:

• High school diploma or GED in a general field of study.

Required Licenses

• None.

Required Certifications

• None.

PREFERRED QUALIFICATIONS

Preferred Work Experience

Levels 1-2:

• Two years of experience in computer technology and/or information systems.

All Levels:

• Two years of experience working with healthcare-related systems as a business analyst, systems analyst, or programmer.

Levels 3-4:

• Five years of experience in data analysis, data management, data integration, and reporting.
• Three years of experience working with corporate enterprise-level systems as a business analyst, systems analyst, or programmer.

Preferred Education

All Levels:

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

Preferred Licenses

• None.

Preferred Certifications

• None.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

LEVEL 1: TECHNICAL ANALYST I

Entry-level role. Performs job functions under close supervision or peer review.

Production Support

• Track and resolve basic or routine processing problems while coordinating with appropriate business and technical areas.
• Research, analyze, track, and resolve basic production problems.
• Develop business objectives, processing requirements, and technical specifications.
• Analyze files and map data from one system to another.
• Support production cycles, resolve production incidents, and provide notification of problems.
• Write SQL queries needed for production support.

Quality Assurance

• Develop basic test data.
• Process test files and analyze test results.
• Execute test cases and scripts; document results, log defects, and perform regression testing.
• Perform test execution and defect reporting using testing tools.
• Assist with root-cause analysis and the triage of key or critical defects.
• Monitor and track the traceability of business requirements through test execution.
• Participate in defect-review meetings to explain or demonstrate defects.
• Develop and maintain SQL queries to test results and create mock data for testing and reporting.

Technical Analysis

• Learn business and system data and process flows, including how they affect surrounding systems and operational areas.
• Research and analyze application and procedural problems and recommend improvements and changes.
• Develop functional and technical specifications, logic flows, and other applicable documentation.
• Synthesize complex or diverse information; collect and research data; and use experience to complement data, workflows, and procedures.
• Review computer-system capabilities, workflows, and scheduling limitations to determine whether a requested application or application change is possible within the existing system.
• Translate business needs into technical solutions using knowledge of technologies and programming languages such as SQL, C#, VB.NET, ETL, SOA, and OLAP.
• Participate in maintaining operational and disaster-recovery procedures.
• Write or modify internal procedures, operational procedures, and computer-operations documentation, as applicable.

Project Management

• Participate in projects ranging from small to large in scope.
• Apply sound project-management methodology and effective time-management skills.
• Create and deliver presentations.
• Monitor and create priority lists agreed upon by user management.

LEVEL 2: TECHNICAL ANALYST II

Performs job functions with general supervision and peer review.

• Perform the essential functions assigned to Level 1.
• Research, analyze, track, and resolve moderately complex production problems.
• Work with the IT Infrastructure team to develop and implement effective production monitoring.
• Ensure the department uses internal tools and applications effectively.
• Build, support, and maintain moderately complex processes, programs, and data.
• Participate in or lead medium- to large-scope projects.
• Create moderately complex ad hoc reports for internal and external use.
• Develop project plans, time estimates, and project schedules based on priorities and business requirements.
• Research and develop proficiency in one or more applications or data marts.

LEVEL 3: TECHNICAL ANALYST III

Performs job functions with moderate supervision.

• Perform the essential functions assigned to lower levels.
• Research, analyze, track, and resolve highly complex production problems.
• Work with the IT Infrastructure team to develop and implement effective production monitoring.
• Ensure the department uses internal tools and applications effectively.
• Build, support, and maintain moderately complex processes, programs, and data.
• Participate in or lead large-scope projects.
• Create complex ad hoc reports for internal and external use.
• Develop programs, time estimates, and project schedules based on priorities and business requirements.

LEVEL 4: TECHNICAL ANALYST IV

Performs job functions with minimal supervision.

• Perform the essential functions assigned to lower levels.
• Facilitate or create procedures and processes that support advancing technologies or capabilities.
• Research, analyze, track, and resolve complex production problems.
• Build, support, and maintain complex processes, programs, and data.
• Evaluate high-level project information and assess project components to forecast the required work effort.
• Provide peer review and mentoring to employees at Levels 1-3.
• Participate in or lead complex technical projects.
• Create complex ad hoc reports for internal and external use.
• Serve as a subject-matter expert in two or more assigned areas, including: Business intelligence production reporting Application architecture Application architecture and support Training

TECHNICAL ANALYST LEAD

Performs job functions in a lead capacity.

• Perform the essential functions assigned to applicable lower levels.
• Serve as the primary operational contact for internal and external customers when needed or in the manager’s absence.
• Ensure that service-level agreements between the department and operational or technical areas are met.
• Lead, develop, and mentor staff by providing growth opportunities through delegation, training, and assignments to project teams.
• Inform the manager of issues affecting the department’s efficient and effective performance, including system, resource, and information barriers.
• Provide team members with timely performance feedback.
• Assist the manager with the department’s day-to-day operations.

RESPONSIBILITIES FOR ALL LEVELS

• Each progressive level must be able to perform the essential functions of lower levels and mentor employees at those levels.
• Remain current on developments in technology-related industries.
• Participate in corporate quality and data-governance programs.
• Work a full-time schedule of at least 40 hours per week, plus additional hours as requested or needed to meet business requirements.
• Participate in an on-call rotation.
• Perform all other duties as assigned.

REQUIRED COMPETENCIES

Required Job Skills

All Levels:

• Intermediate skill in using office equipment, including copiers, fax machines, scanners, and telephones.
• Intermediate PC proficiency.
• Intermediate proficiency with spreadsheet, database, flowcharting, and word-processing software.
• Intermediate knowledge of data-mapping techniques and data-analysis software.
• Intermediate knowledge of computer operating systems.
• Intermediate knowledge of Microsoft applications and suites, Windows Server, and Microsoft SQL databases.

Required Professional Competencies

All Levels:

• Strong analytical skills supporting independent and effective decision-making.
• Ability to prioritize tasks and manage multiple priorities, sometimes under limited time constraints.
• Perseverance when facing resistance or setbacks.
• Effective interpersonal skills and the ability to maintain positive working relationships.
• Effective verbal and written communication skills.
• Ability to interact professionally with diverse groups, including executives, managers, and subject-matter experts.
• Systems-research and analysis skills.
• Ability to write and present business-intelligence documentation.
• Ability to remain current on global threats and vulnerabilities.
• Experience working with and managing third parties.
• Knowledge of business-requirements development and user-acceptance testing.
• Ability to maintain confidentiality and privacy.
• Analytical knowledge needed to generate reports from available data and make informed decisions based on reported results.
• Understanding of data-governance best practices and data-quality improvement principles.

Required Leadership Competencies

Levels 2-4:

• Ability to facilitate and resolve customer requests and inquiries for all levels of management within the organization.

Levels 3-4:

• Ability to build synergy within a diverse team in a changing environment.

PREFERRED COMPETENCIES

Preferred Job Skills

All Levels:

• Knowledge of HIPAA regulations.
• Advanced proficiency with spreadsheets, SQL queries, databases, flowcharting, and word-processing software.
• Advanced knowledge of data-mapping techniques.
• Advanced knowledge of computer operating systems.
• Advanced knowledge of decision-support systems.
• Advanced knowledge of programming, database systems, and data management.
• Advanced knowledge of BusinessObjects.

Preferred Professional Competencies

All Levels:

• Advanced systems-research and analysis expertise.
• Strong project-management skills.
• Strong technical ability and problem-solving skills.
• Knowledge of internal departments and operations.
• Strong technical-documentation skills.
• Ability to translate technical concepts into language that nontechnical audiences can easily understand.

Preferred Leadership Competencies

Levels 3-4:

• Ability to mentor junior team members and provide peer review.
• Ability to develop lesson plans and deliver training to junior team members.

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.