Tech Support Installations

• Experience: 3 to 5 years of relevant professional experience.
• Leadership: Proven formal supervisory experience with the ability to manage team volume, quality, and timeliness.
• Education: Bachelor’s degree (4-year course) or equivalent experience in a technology-based role.
• Technical Knowledge: Deep understanding of installation procedures, including computer networking (routers, modems, WiFi, etc.).
• Communication: High proficiency in English.
• Call Management: Ability to monitor and conduct extended technical support calls.
• Hybrid Schedule: Commitment to working from the office three set days per week.
• Remote Connectivity: Must have a stable home internet connection (Minimum 80 Mbps upload / 10 Mbps download).
• Workspace: A dedicated, quiet, and distraction-free workspace for remote days.
• Physical: Ability to remain seated comfortably for prolonged periods.
• All successful candidates must complete a mandatory 4-week Technical Specialist (TS) Training program to ensure full mastery of our proprietary systems and protocols.

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