Tech Business Analyst

Business to Technology translation

● Work with business stakeholders to understand goals, constraints, and priorities

● Challenge vague or rapidly changing requirements to uncover the real problem

● Convert business needs into structured, technically aware requirements

System & Workflow Analysis

● Map end-to-end workflows across CRM, middleware, and web applications

● Identify downstream impacts of proposed changes (data, integrations, users)

● Highlight technical trade-offs, risks, and sequencing implications

Delivery Enablement

● Break down work into clear, actionable requirements for engineers

● Define scope boundaries and prevent uncontrolled scope creep

● Support engineers with clarifications, acceptance criteria, and context

Change & Prioritisation Control

● Help leadership understand the technical cost and complexity of changes

● Assist in prioritisation decisions based on effort vs impact

● Maintain alignment between fast-moving business needs and system stability

Requirements

● 5+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst

role

● Experience working closely with engineering teams on software products

● Strong understanding of APIs, integrations, data models, and system workflows

conceptual and coding (CRM/ERP/API Integration, Data Modelling, Middleware, JavaScript process

Mapping, SOP's KPIs)

● Ability to reason about technical impact without being a developer

● Excellent written and verbal communication skills

● Comfortable working in ambiguous, fast-changing environments

● Java Script and Middleware Integration Layer.

Nice to Have

● Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP etc.)

● Exposure to cloud-based (or serverless) systems

● Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.)

● Experience working with international stakeholders

What Success Looks Like

● Engineers are rarely blocked by unclear requirements

● Fewer mid-sprint requirement changes

● Business understands trade-offs before committing to changes

● Systems evolve deliberately rather than reactively