Team Member - Priority Support Center

Job Description Division Fulfil Function / Sub Function PSC Role Title Team Member- Priority Support Center (Senior Exe / Technical Call Centre) Role Code

001

Reporting Structure

Team Lead Priority Centre (Technical Call Centre)

No of Positions : Grade/Level: A / Senior Exe. Location: Hyderabad JD Job responsibility

• Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
• Responsible for handling personal KPIs/KRAs
• Team player, Tech Savvy
• Responsible for high level of customer focus
• Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills

• Excellent communication skills and hold on English & Hindi
• Strong customer handling skills
• Customer centric and high focus on customer facing processes
• Excellent grip on high end leased line and voice products
• Excellent hands on experience in handling QRC at call centre for Premium Customer Base
• Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

. Qualification Any Graduation / Diploma · . . Overall Work Experience ·

• Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
• Hands on experience in voice and data products people handling and customer interaction

. Behavioural Attributes

• Strong customer focus
• Good analytical skills
• Strong communication and interpersonal skills
• Inclination towards innovation
• Good Computer Knowledge

· . .