Team Member Heritage-Albany Burger King

The Team Member position at Ambrosia QSR is a variable-hour position focused on delivering outstanding guest service, ensuring food safety and quality, and adhering to all company policies. Team members are expected to maintain professionalism, uphold company standards, and demonstrate a commitment to excellence. The responsibilities for this position will vary based on the needs of the specific restaurant location.

Team

• Arrive on time for your shift and adhere to clock-in/out procedures
• Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
• Promote a positive work environment by collaborating with team members, assisting guests, and supporting leadership
• Maintain a professional and enthusiastic demeanor
• Follow Hygiene and food safety protocols, including frequent handwashing
• Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift

Guests

• Assist guests at the front counter and drive-thru, taking orders accurately and efficiently while providing personalized recommendations upon request
• Address guest concerns promptly and escalate issues to management when necessary to ensure satisfaction
• Regularly circulate throughout the restaurant and surrounding areas to enhance the guest experience and maintain cleanliness
• Identify guest needs by asking questions and providing product recommendations

Operations

• Follow all food handling and safety regulations while using equipment correctly and responsibility
• Wear a headset to streamline communication and ensure accuracy of the orders taken
• Perform janitorial duties, including cleaning the kitchen, storage areas, restrooms, dining areas, drive-thru, and dumpster area
• Complete all assigned duties promptly and efficiently as directed by management

Profitability

• Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
• Maintain well-stocked workstations, ensure proper portioning, and organize deliveries using the first-in, first-out method
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines

• No prior experience required – many of our leadership team members started as team members, making this a great entry-level opportunity
• Experience handling cash or POS system is a plus, but not required
• Understand basic cleanliness and safety standards to support a safe and hygienic environment

• Authorized to work in the United States
• Must be at least 16 years of age
• Obtain a Food Handlers permit within 2 weeks of hire
• Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards
• Must comply with minor work laws and provide a completed work authorization within the first week of hire (if applicable)
• Able to communicate effectively with customers, co-workers, and management
• Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with both internal and external stakeholders

The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required.

Required Personal Protective Equipmant (PPE):

Boots (oil/heat resistant for fryer filter)

Gloves (oil/heat resistant for fryer filter)

Apron (oil/heat resistant for fryer filter)

Face Shield (oil/heat resistant for fryer filter)

Heat Resistant Gloves (oil/heat resistant for fryer filter)

Cut Resistant Gloves (slicing equipment)

Oven Mitts (heat resistant for ovens)

Broiler Gloves (heat resistant for ovens)

Benefits

• Medical – United Healthcare and Kaiser
• Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care
• Sick Time – 1 hour for every 30 hours worked, no waiting period
• Direct Deposit
• Matching 401(K) and Roth retirement savings plans – age 20 or above
• Flexible Scheduling
  Growth Opportunities
• Complimentary meal for each shift worked

The information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this job description may change as needed.

This Team Member job description supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer.

I acknowledge that I have received and reviewed the Team Member job description and understand that I am responsible for effectively carrying out the essential functions outlined, regardless of any circumstances described.

Employee Signature _________________________________________

Employee Name _________________________ Date _______________