Team Leader Remote Assistance (LABS)
DoorDash Mexico · Mexico City, Mexico ·
- Category
- Management
- Experience
- 3+ years
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team. In this pivotal role, you will ensure that all remote operations run smoothly and efficiently during your assigned shifts, maintaining high standards of productivity and quality. Operations include testing, general deployment, logging across various offices, and maintaining efficiency across our team. As a key member of our Remote Operations Team, you will report to higher management and drive excellence in the department. Shift: This role requires flexible hours/days, ranging from 9AM to 1 AM CST, Monday through Sunday.
You will report into the LABS Operations Manager in our Remote Assistance Team team in our Robot Operations organization.
Open to CXI, MXO T4 Levels.
You’re excited about this opportunity because you will…
- Foster a culture of safety, inclusivity, and open communication within the team.
- Support remote operators with daily tasks while maintaining a focus on safety, inclusivity, and open communication.
- Motivate and guide team members to achieve and maintain high performance.
- Monitor and manage workflow and schedules to meet operational goals.
- Adapt to various roles as needed.
- Handle administrative duties such as managing schedules, escalating issues, and aiming to proactively find solutions for any inefficiencies promptly.
- Communicate effectively with other shift leads and management to ensure seamless operations across shifts.
- Enforce safety and compliance standards at all times during the shift.
- Improve team safety and efficiency by implementing process enhancements.
- Collaborate with other Team Leads and Engineers to align team objectives with overall goals.
We’re excited about you because…
Required Qualifications
- Experience: 3+ years in autonomous and/or robotics operations management.
- Leadership: Proven ability to lead teams, make sound decisions quickly, and mentor others effectively.
- Communication: Excellent verbal and written communication skills; comfortable presenting ideas to both internal leadership and external stakeholders.
- Safety Focus: Strong commitment to fostering a culture of safety; skilled in implementing safe and efficient practices while working with safety teams and protocols.
- Technical Skills:
- Proficient in tools such as Jira, Slack, Google Workspace, Linux, and GitHub.
- Comfortable navigating web-based tools and working on a computer for extended periods.
- Problem-Solving: Demonstrated ability to handle complex operational challenges and drive process improvements.
- Adaptability: Thrives in fast-paced, evolving environments and is flexible with fluctuating or non-traditional schedules.
- Strategic Thinking: Ability to develop and execute strategies that align with broader company goals and drive operational success.
Preferred Qualifications
- Bachelor’s degree or equivalent work experience in a related field.
- Hands-on experience in autonomous vehicle operations, remote assistance, logistics, or technical dispatch/support.
- Familiarity with fast-paced tech or startup environments.
- Experience collaborating with engineering or cross-functional teams to improve tools and processes.
- Comfortable using operational tools such as Jira, Slack, or other ticketing and communication platforms
- Strong communication skills for real-time coordination and reporting.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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