Team Leader – One Duck Lane 團隊領導 – 尚萃軒 ($21.6k)
Hyatt · CN-91-Hong Kong ·
- Category
- Management
- Under the direction of the F&B Operations Manager, the Service Associate is responsible for mis-en-place, service, cashiering and maximization of guest satisfaction in the outlets 在餐飲營運經理的指導下，負責準備工作、服務、收銀以及在餐廳中提升顧客滿意度
- Manage team schedules and ensure manning meet service demands 管理團隊排班，確保人力資源滿足服務需求
- Train and mentor associates on Chinese dining experiences and service 培訓和指導員工有關中餐用餐體驗和服務
- Handle customer complaints and feedback professionally 專業處理顧客投訴和反饋
- Collaborate with kitchen associates to ensure timely service and quality 與廚房團隊合作，確保及時服務和品質
- Monitor service standards and implement improvements as needed 監控服務標準，並根據需要實施改進
- Prepare reports on team performance and service metrics 準備團隊表現和服務指標的報告
- Practice economy of food, beverage, paper suppliers, electricity and water (practice recycling whenever possible) 節約食品、飲料、紙品、電力和水資源 (盡可能進行回收利用)
- Check inventory in sections appointed for daily requisition 檢查餐廳的庫存以進行每日訂貨
- Perform any duties assigned by the Management Team deemed necessary 執行管理團隊認為必要的任何職責