Team Lead, Autonomy Tech Support
DoorDash Mexico · Mexico City, Mexico ·
- Seniority
- Lead
- Category
- Support
About the Team
DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About the Role
As Team Lead, Autonomy Tech Support, you will lead the day-to-day execution and development of the Mexico City Autonomy Tech Support team while maintaining a strong understanding of its technical workflows. You will set a high bar for troubleshooting, escalation quality, documentation, and operational readiness as the autonomous delivery fleet continues to scale. You will report into the Manager, Autonomy Tech Support on our Autonomy Tech Support team in our DoorDash Labs organization.
Work model: 100% in-office in Coyoacán, Mexico City,
Open for T4 levels, Across all LOBS.
You’re excited about this opportunity because you will…
- Lead the day-to-day execution of the CDMX ATS team, including coverage, workload, priorities, and high-impact fleet issues.
- Coach and develop ATS Specialists through regular feedback, technical coaching, and hands-on support.
- Maintain a high bar across troubleshooting, escalation quality, Failure Mode execution, documentation, and cross-functional communication.
- Serve as the first leadership escalation point in CDMX for complex or high-urgency issues.
- Be a first line of defense for potential software regressions and emerging fleet-level trends, ensuring abnormal behavior is identified, validated, and escalated quickly.
- Lead AI adoption, integration, and enablement across the CDMX ATS team, ensuring AI capabilities are effectively incorporated into day-to-day workflows while identifying opportunities to improve troubleshooting, decision-making, and team efficiency.
- Partner with Operational Intelligence and Operational Reliability to ensure the team has the tools, systems, and processes needed to operate effectively and efficiently at scale.
- Partner closely with Engineering, Robot Operations, Remote Assistance, Service Operations, and other Labs teams to resolve complex issues and improve cross-functional execution.
- Support hiring, onboarding, training, and continued development as the CDMX ATS organization grows.
- Identify recurring gaps in process, tooling, troubleshooting, or training and help translate those learnings into improvements for the broader ATS organization.
- Build a strong team culture centered around ownership, technical curiosity, accountability, and continuous improvement.
We’re excited about you because…
- You have experience leading and developing teams in a technical, robotics, IT, or fast-moving operational environment.
- You have strong technical troubleshooting skills and are comfortable working through complex software and hardware issues.
- You can prioritize competing issues based on fleet impact, operational urgency, and risk.
- You have experience providing feedback, coaching others, and maintaining a consistent performance and quality bar.
- You are comfortable making decisions and operating autonomously in a fast-changing environment.
- You communicate clearly and can work effectively across technical and operational teams.
- You are fluent in English and Spanish and comfortable collaborating daily with US-based teams.
- You are comfortable with tools such as Linux command line, GitHub, Jira, and service/ticketing platforms.
- Prior experience with autonomous vehicles and/or robotics is strongly preferred.
- You are willing to work flexible hours, including weekends, based on the needs of the operation.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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