Team Lead, Acquisition & Sales

To lead the acquisition, activation and profitable growth of new-to-bank micro, small and medium-sized business clients across designated markets, sectors, ecosystems and digital channels. The role translates the Business and Commercial Banking strategy into a structured acquisition plan and leads the sales team to deliver quality client growth, deposits, transaction activity, lending opportunities, fee income and cross-sell, while ensuring compliance with customer due diligence, credit, conduct, data protection, financial crime and operational risk requirements.

Key Responsibilities

• Develop and execute the annual acquisition and sales plan aligned to Business and Commercial Banking strategy.
• Identify attractive client pools using customer data, industry information, market intelligence and value-chain analysis.
• Maintain a qualified pipeline and support complex pitches, high-value prospects and strategic ecosystem opportunities.
• Deliver agreed targets for new-to-bank clients, deposits, transaction activity, fee income, merchant and collections income, digital usage, lending opportunities, cross-sell, retention and profitability.
• Drive end-to-end digital acquisition from prospect identification and online lead management through onboarding, activation and cross-sell.
• Originate and manage relationships with associations, cooperatives, aggregators, marketplaces, distributors, anchor corporates, fintechs and ecosystem partners.
• Ensure adherence to KYC, customer due diligence, AML/CFT/CPF, sanctions, beneficial ownership, fraud, credit, consumer protection, data privacy, information security, records management, conflicts and anti-bribery requirements.

• First Degree in Business Administration, Economics, Finance, Accounting, Marketing, Banking or a related discipline.

Experience Required

• Minimum 7 years relevant experience in business banking, commercial banking, SME banking, client acquisition, relationship management, payments, merchant services or financial-services sales.
• At least 2 - 3 years experience in leading a sales, acquisition or relationship-management team, with measurable delivery of customer, deposit, transaction and revenue growth.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Business Banking)
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)