TCC Database & Systems Operations Specialist at Education Service Center, Region 20 – San Antonio | Jobyssey

JOB SUMMARY: Provide technical and operational support for Texas Computer Cooperative (TCC) database, security, and system environments to promote system availability, data integrity, security, and operational efficiency.

POSITION REQUIREMENTS:

JOB KNOWLEDGE, SKILLS/ABILITIES

Knowledge
• Bachelor’s degree required from an accredited university; major in data science, technology, or business administration/management.
• Three years of database experience, including writing basic SQL queries, data extraction, and health monitoring.
• Three years of experience in technical support, system operations, or data analysis preferred.
• Experience creating dashboards/data visualizations using Power BI, Eazy BI, or Jira (or similar product).
• Hands-on experience with AWS and cloud environment monitoring tools to maintain system health, performance, and operational reliability.
• Experience managing and configuring Endpoint Detection and Response (EDR) platforms and cloud security posture tools.
• Three years of relevant experience preferred.
• Experience and familiarity with AWS tools and services.
• Experience diagnosing and troubleshooting cloud computing
• Experience with monitoring and logging tools for cloud environments.
• Understanding of Software Development Life Cycle.
• Familiarity with DevOps practices and CI/CD pipeline tools.

Skills/Abilities
• Ability to gather and analyze relevant data and translate into actionable items.
• Ability to understand business and operations challenges and problem-solve using data analytics and/or systems/technology.
• Demonstrated ability to handle detailed processes and procedures in an accurate and expedient manner, with high attention to detail, and in providing exceptional customer service at all times.
• Attention to detail and multi-tasking skills required.
• Ability to successfully manage multiple projects in a fast-paced environment and work independently.
• Ability to clearly explain technical concepts to people with non-technical backgrounds.
• Strong problem-solving and critical thinking skills and experience.
• Demonstrated organizational skills to plan work and prioritize.
• Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.
• Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations, and working in a cloud-based and/or networked environment.

• Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

PRODUCTS/OUTCOMES
• Provide timely Level II Helpdesk ticket resolution to regional ESC Consultants to maintain Service Level Agreements (SLAs).
• Assist DBA staff in maintaining data integrity and routine database maintenance tasks.
• Monitor the daily health of AWS RDS database instances and perform SQL data maintenance, extracts, and script validation.
• Serve as the primary operational administrator for assigned security platforms, including SentinelOne and AWS Security Hub.
• Configure and administer security tools to monitor and address vulnerabilities and maintain system security and availability.
• Troubleshoot and resolve complex Level II technical issues, including identifying solutions and workarounds, developing and executing custom SQL scripts, performing database recovery, and resolving failed automated processes.
• Select and implement immediate corrective actions to address critical system, security, and data integrity issues in accordance with established change-control procedures; evaluate actions taken through post-incident review.
• Monitor endpoint threat detection, manage agent deployment health, review isolation flags, and coordinate escalation pathways for infrastructure security incidents.
• Record and track issues from onset to resolution.
• Escalate issues after replication along with proper documentation.
• Track operational trends, support response velocity, and software deployment success across TCC tracking tools.
• Assist with building and maintaining TCC operational dashboards to communicate system performance, data integrity, and resource bottlenecks to leadership.
• Analyze system data to monitor support trends, deployment success rates, and product health. Build and maintain executive-level dashboards to highlight system stability, technical debt, and workflow bottlenecks.
• Identify data integrity gaps within tracking tools and propose workflow automation improvements to reduce software delivery lead times and support response velocity.
• Communicate complex data findings to both technical and non-technical stakeholders, ensuring everyone understands the impact on the ASCENDER roadmap.
• Propose and implement improvements to TCC systems and workflows that directly reduce lead times for software delivery or improve support response velocity.
• Provide training and technical assistance to TCC staff to ensure systems are used consistently and data is captured correctly.
• Collaborate across technical teams to ensure high availability, data integrity, and operational efficiency across TCC platforms.
• Refine TCC operations through project-based initiatives that promote continuous improvement and long-term product scalability.

INITIATIVE
• Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities.
• Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
• Seek, participate, and engage in job-related learning and development experiences that provide professional growth.
• Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly.
• Demonstrate flexibility and adaptability to new situations and assignments.
• Set challenging goals and reach a high standard of performance despite barriers encountered.
• Perform duties with awareness of broader organizational impact, ensuring actions and decisions support department and organizational success.
• Promote and support continuous improvement and organizational change.
• Work under minimal supervision.

COMMUNICATION/HUMAN RELATIONS
• Model the Principles of Public Service (Policy AD LOCAL).
• Communicate in a timely and effective manner, and interact professionally.
• Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes.
• Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
• Demonstrate professional-level written and oral communication skills.
• Work collaboratively in a team setting.
• Keep supervisors informed.
• Regularly handle and maintain confidentiality of sensitive communications and information at all times.

SUPERVISION AND ORGANIZATION OF STAFF
• None.

BUDGET RESPONSIBILITY
• Be aware of and follow Center guidelines of allowable costs when recommending use of public funds for expenditures for supplies, equipment, and facilities in area of assignment.

PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS
• Tools/Equipment Used: Standard office equipment including personal computer, peripherals, copy machine, phone, etc.
• Posture: Prolonged sitting; occasional standing, bending/stooping, pushing/pulling, and twisting.
• Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
• Lifting: Light lifting and carrying (less than 15 pounds); occasional heavy lifting/carrying (15–50 pounds).
• Environment: This role primarily operates in an in-person, dynamic office setting, characterized by frequent verbal communication, movement, and collaboration among team members (small to large in-person gatherings/meetings); exposure to low or intense illumination; exposure to office equipment noise; may work prolonged or irregular hours; occasional travel; and, occasional remote work (after pre-determined length of employment).
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.

ADDITIONAL REQUIREMENTS
• Champion and model the Center’s Mission, Vision, Core Values, and Service Standards.
• Function within the policies and procedures of ESC-20.
• Accept other responsibilities as assigned.
• Dress and groom appropriately for the ESC-20 work setting.
• Travel independently to fulfill responsibilities of the position.
• Maintain regular and reliable attendance.
• Serve at the will of the Executive Director.

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