Talent Sourcer/Recruiter

Provalus is seeking a Recruiter, Military & Veteran Talent Partnerships to build, own, and grow our talent pipeline of military veterans and military spouses across our Centers of Excellence. In this role, you will serve as Provalus's primary point of contact and relationship owner for every military installation located near a Provalus delivery center, representing the company at base employment events, transition programs, and spouse employment initiatives while running full-cycle recruiting for veteran and military-spouse candidates.

You will partner closely with base Family Readiness and School Liaison offices, Transition Assistance Program (TAP/SFL-TAP) coordinators, Military Spouse Employment Partnership (MSEP) contacts, and installation career centers to build a durable, repeatable pipeline of veteran and military-spouse talent into Provalus roles, ahead of when requisitions open.

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Take the next step in your career today!

WHY WORK FOR PROVALUS

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities.

Key Reasons to Join Provalus

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

Who Thrives at Provalus

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

THE JOB

Responsibilities include:

• Base Partnership Ownership: Serve as the lead point of contact for every military installation near a Provalus delivery center, building and maintaining relationships with base employment offices, TAP/SFL-TAP coordinators, spouse employment programs, and family readiness centers.

• Full-Cycle Recruiting: Source, screen, interview, and manage military veteran and military spouse candidates through the full hiring process for open roles across Provalus's delivery centers.

• Event Representation: Represent Provalus at base job fairs, hiring events, military spouse employment summits, and transition workshops near each Center of Excellence.

• Pipeline Development: Build and maintain a proactive talent pipeline of veterans and military spouses ahead of open requisitions, anticipating hiring needs tied to PCS cycles and transition timing.

• Partnership Growth: Identify and establish new partnerships with additional bases, veteran service organizations (VSOs), and military spouse employment networks as Provalus opens new delivery centers.

• Candidate Experience: Provide veteran and military spouse candidates with a supportive, well-informed application experience, including translating military skills and MOS/AFSC/rate codes into civilian-equivalent Provalus roles.

• Reporting & Tracking: Track partnership activity, pipeline health, and hiring outcomes for the military and military-spouse population, reporting progress to talent acquisition leadership.

• Cross-Functional Collaboration: Partner with site leadership, HR, and marketing to ensure Provalus's employer brand and hiring practices remain welcoming and accessible to veterans and military spouses.

• Program Awareness: Maintain current knowledge of veteran and military spouse hiring programs, employer partnership commitments, and any reporting tied to these initiatives.

Role Requirements include:

• 3+ years of full-cycle recruiting experience, ideally including military, veteran, or base-community talent acquisition.

• Demonstrated ability to build and manage external partnerships, such as with base offices, TAP/SFL-TAP coordinators, or community organizations.

• Strong understanding of military culture, transition timelines, and the employment challenges facing veterans and military spouses.

• Ability to travel regularly and reliably to military installations near Provalus delivery centers for events and partnership meetings.

• Excellent relationship-building, communication, and presentation skills for engaging base officials, candidates, and internal stakeholders.

• Comfortable translating military job experience (MOS, AFSC, rate) into civilian role requirements for hiring managers.

• Strong organizational skills, with the ability to manage multiple base relationships and candidate pipelines at once.

• Proficiency with applicant tracking systems (ATS) and the Microsoft Office suite, including Outlook.

• Valid driver's license and reliable transportation for local base travel.

• Permanent authorization to work in the United States.

Preferred Qualifications

• Personal military, veteran, or military spouse experience or affiliation.

• Prior recruiting experience in a BPO, ITO, or contact center environment.

• Existing relationships with base transition offices, Military Spouse Employment Partnership (MSEP) contacts, or veteran service organizations.

• Experience supporting recruiting needs across multiple hiring sites or locations simultaneously.

What Provalus Offers

• The opportunity to build a signature talent partnership program from the ground up, directly connecting military families to meaningful careers in the communities Provalus serves.

• A mission-driven employer whose Centers of Excellence are intentionally located in and around rural and military communities.

• Visibility and support from senior talent acquisition and site leadership for a high-priority strategic initiative.

• Competitive salary, performance incentives, and a comprehensive benefits package, including company-paid healthcare.

Job Type: Full-time Work Location: In person